[Resolved]  Whirlpool Ac — free installation promised by company

Address:

Tamil Nadu

Whirlpool & Its commitment!!! Unfortunate Customer??

Hi,
I have visited Life Style exhibition organized by The Hindu on 4th June 2011 and booked 1.5 Ton WHIRLPOOL SPILT A/C ELEGANCE MODEL for Rs. 23800/-. Together with the A/c, the sales man assured that I will get Whirlpool gift wellspun A/c comforter and FREE A/C INSTALLATION.

I have been a SAMSUNG FAMILY MEMBER for last 7 years and all my home appliances are SAMSUNG from LCD television to Air conditioners to Refrigerators and so on..and I am very comfortable on SAMSUNGS COMMITMENT, ASSURANCE and SERVICE. The Two Air conditioners which I bought from SAMSUNG is working very fine for the last 5 years and service is as par.

The sales person at the stall explained about the compressor of WHIRLPOOL and I got convinced. Hence I broke the relationship with SAMSUNG and bought my FIRST PRODUCT FROM WHIRLPOOL. The RAGA starts here:

1. The sales man before booking confirmed that A.C will be delivered to us by 6th Monday and installation by 7th Tuesday.
2. Before making the bill he informed that A.C will be delivered by 7th Tuesday and installation by 8th Wednesday.
3. I accepted for the above and he swiped my card for payment.
4. IT IS SURPRISE TO SEE THAT THE BILL HAS BEEN GENERATED BY VASANTH & CO AND NOT BY THE COMPANY.
5. IF THE PRODUCT IS SOLD BY VASANTH & CO, I WOULD HAVE NOT BOUGHT THE A.C IN THE FIRST INSTANCE. (I have bought Digi Cam 3 years back from VASANTH & CO and they have treated me as to collect 4 GB memory card. In VASANTH & CO’s dictionary there is no word called as SERVICE, once they bill and collect the money from Customers.)
6. On receipt of the bill for A.C, I have asked the Sales person, why not they are providing the bill from Whirlpool. He informed that the deliveries are maintained by VASANTH & CO and hence all the bills SHOULD be in the name of VASANTH & CO. and all the other services are from Company.
7. I am upset, but since I made payment through my Credit Card, I collected the bill.

 A.C has not been delivered to us on 7th Tuesday as per the commitment.
 A.C has been delivered today 8th Wednesday afternoon.
 I got a message as my satisfaction code is 719 and SR no is CN[protected].
 I got a call from WHIRLPOOL Area Incharge Mr. Manikandan (mobile no: [protected]) and booked up an appointment for installation for tomorrow i.e 9th June 2011 and there will be an installation charges of Rs.750/-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 After explaining him about the free installation, he informed that he cannot provide me a FREE INSTALLATION.
 He checked with his supervisor Mr. Shiva – City Incharge and confirmed that without paying Rs. 750/-, the instrument will not be installed.

I have the original bill bearing number [protected]STBM with me, where in it has been printed as FREE A.C INSTALLATION.

Please clarify the below:

1. The above is miscommunication by VASANTH & Co to WHIRLPOOL? or
2. WHIRLPOOL is acting smart to get money from customers through installation?
3. How can Vasanth & Co give these kind of commitments in BILL without referring with the Company?
4. Will these are called as SALES TECHNIQUES?

There is not even a single LOGO of VASANTH & CO and all the staffs were wearing WHIRLPOOL UNIFORMS AND THE ENTIRE STALL HAS GOT ONLY THE NAME OF WHIRLPOOL. Hence do not push me back to check with VASANTH & CO as this is not fault of WHIRLPOOL.

I have the original bill with me where in it has been mentioned as FREE INSTALLATION and I can share the copy of the same, if required. All I need is:

 TAKE BACK THE A.C DELIVERED AND REFUND THE MONEY IN FULL, failing which I will be forwarding this mail to SAMSUNG to take this as a Honest, Positive feedback to them against WHIRLPOOL and further I will give all the rights to publish this mail in media as a positive feed back to SAMSUNG.

All your products has got 6th Sence, but if at all someone has got sense of Customer Centricity, let me know your response.

I am available at Chennai and my mobile number is [protected].