[Resolved] Whirlpool — poor service | |||
Good Day, I would like to register complaint on the poor service of whirlpool service engineers. Please note the product serial NO KRA[protected] for your reference. 2 months back I requested for a reinstallation of my whirlpool water purifier and till date it has not been resolved. Today, I was assured that it will be resolved by one of the service engineer Mr. Imran and while I write this email. I am waiting for him through out this day. Here is the incidents: 1. I called whirlpool care on April month for indstallation and it was assigned to service engr MR. Vel Murugan ( ph NO [protected]). I waited for three weeks and finally he turned having me waited for 6 hrs. He promised me to come up by 12 PM and turned up at 6 PM. He closed the service request with false details. He charged me 2000 RS and said the water purifier is all set. I tries many times to use the purifier the output was very very poor. I left it out for one entire night and the output is just 200 ml of water. 2. On my complaint it was assigned again ti him, and he did nt turned up and again closed the request saying he changed the output pipe. 3. On my other complaint and it was forwarded to escalation dept, it was assigned to Mr. Imran. He turned up at 9 PM in the night nad unfortunately there was no power. He closed it too without doing any fix. On reminding, he assured me to come at 12 Pm today and he has not turned up yet. The service is ridiculous and I understand waiting for a week or 2 week to get service. Waiting for close to 2 months, It sounds very very unfortunate. Please look at my concern with little seriousness. Durgs Prasad Das Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
My washing machine not working form 10 days. we will call the callcenter thy dosen't sent the service people. i will complained on 22Dec08.
Reply
Had bought a Air conditioner of Whirlpool from Dass Eletronics - Aundh Road -Pune
its almost more than 2 yr, the dealer has not bothered to give the warranty card - which would have expired now nor has done free servicing promised at the time of purchase
Had written to Whirlpool several times in the beginning, but no reply
Is this the way the customers treated
Is the company interested to take care
why should we again buy whirlpool product
Today i was trying to call the customer care no of whirlpool - even after half an hour - there is no response - a very easy to avoid
Is the company listening
pl call - [protected]
its almost more than 2 yr, the dealer has not bothered to give the warranty card - which would have expired now nor has done free servicing promised at the time of purchase
Had written to Whirlpool several times in the beginning, but no reply
Is this the way the customers treated
Is the company interested to take care
why should we again buy whirlpool product
Today i was trying to call the customer care no of whirlpool - even after half an hour - there is no response - a very easy to avoid
Is the company listening
pl call - [protected]
Whirlpool of India Limited
New Delhi
Sir,
Ref : Washing machine No. FSAN801/GB
Sub : Frequent breakdown of the machine
I have bought a washing machine from M/s Das Agencies, Palakkad, Kerala on 23.09.2008 as per their Bill No. S00375. The Number of the machine is as above. In the past one and a half years there has been frequent breakdown in the machine 4-5 times. Now, on 19th Feb, 2010 the machine broke down and I have informed your Service Centre - M/s Whole World Engineers Line, Palakkad. One of their Service Engineers came to inspect the machine and told us that the spare part was not available and the machine would be repaired once they receive the spare. Though almost 2 months have passed by the machine is yet to be repaired.
About 15 days back I contacted your Service Head Mr. Surya at his mobile No.[protected] and I was informed by him that he would arrange the machine to be repaired within 2-3 days. Though 15 days has passed by nobody has come to repair the machine or any communication was given to us. I used to get in touch with your local service centre who have been saying that they are waiting for the spare. Please note that the machine is under warranty and I have been put to lot of hardships due to the non-functioning of the washing machine for the past 2 months.
I am surprised to note that you are not bothered about servicing the product you have manufactured even during the warranty period. I am sure that this is the case with you only in India and definitely you cannot get away with such a poor service in other countries. It looks as if I am buying the whirlpool product, I should have a stand- by product which can be used as and when your product is under repair. When your Service Engineer attended to the breakdown they were charging Rs. 250/- per visit even during the warranty period.
We request you to reply to this letter immediately and inform me the action taken and to be taken by you in this matter. On hearing from you, I shall do the needful to take this matter to the Consumer Court.
Regards,
R. SRIKRISHNAN
1/831, CHATHAPURAM EXTN,
KALPATHY (PO)
PALAKKAD.
New Delhi
Sir,
Ref : Washing machine No. FSAN801/GB
Sub : Frequent breakdown of the machine
I have bought a washing machine from M/s Das Agencies, Palakkad, Kerala on 23.09.2008 as per their Bill No. S00375. The Number of the machine is as above. In the past one and a half years there has been frequent breakdown in the machine 4-5 times. Now, on 19th Feb, 2010 the machine broke down and I have informed your Service Centre - M/s Whole World Engineers Line, Palakkad. One of their Service Engineers came to inspect the machine and told us that the spare part was not available and the machine would be repaired once they receive the spare. Though almost 2 months have passed by the machine is yet to be repaired.
About 15 days back I contacted your Service Head Mr. Surya at his mobile No.[protected] and I was informed by him that he would arrange the machine to be repaired within 2-3 days. Though 15 days has passed by nobody has come to repair the machine or any communication was given to us. I used to get in touch with your local service centre who have been saying that they are waiting for the spare. Please note that the machine is under warranty and I have been put to lot of hardships due to the non-functioning of the washing machine for the past 2 months.
I am surprised to note that you are not bothered about servicing the product you have manufactured even during the warranty period. I am sure that this is the case with you only in India and definitely you cannot get away with such a poor service in other countries. It looks as if I am buying the whirlpool product, I should have a stand- by product which can be used as and when your product is under repair. When your Service Engineer attended to the breakdown they were charging Rs. 250/- per visit even during the warranty period.
We request you to reply to this letter immediately and inform me the action taken and to be taken by you in this matter. On hearing from you, I shall do the needful to take this matter to the Consumer Court.
Regards,
R. SRIKRISHNAN
1/831, CHATHAPURAM EXTN,
KALPATHY (PO)
PALAKKAD.
Wirlpool service will have NEGATIVE 100% satisfaction.
In the last FIVE years, Right from the day we had bought it every THREE months we have one or more complaint. The issue will again surface after 6 months and NONE of the reported issue is RESOLVED UNTIL TODAY.
IT IS A MISERY WITH INDIAN LAW THAT WE ARE NOT ABLE TO PENEALIZE THIS POOR SERVICE.
GOD HELP INDIA
In the last FIVE years, Right from the day we had bought it every THREE months we have one or more complaint. The issue will again surface after 6 months and NONE of the reported issue is RESOLVED UNTIL TODAY.
IT IS A MISERY WITH INDIAN LAW THAT WE ARE NOT ABLE TO PENEALIZE THIS POOR SERVICE.
GOD HELP INDIA
I have a whirlpool Refrigerator in which i had a problem in its freezer on may-2010 and was repaired by A.S.services raipur(c.g.) for about Rs.2000. But again on 10-november it got a problem(not cooling) for which I complained to whirlpool customer's no.[protected].For this no action was taken ,again on 12-nov by calling them they told that complain no.[protected] was cancelled, while i had given the right address. And customer care also told that they will contact us in 24 hrs. Then on 13-nov i again made a call & complain no-[protected] was told. And also chhattisgarh's head Manoj's number was told but no responce was given by them.
so,in this way i got a very negative responce by the whirlpool team .
And i request you to take strict action on this behaviour .
from,
D.N.Patra
m-26,SEC-3 Pt. D.D.U nagar
Raipur (c.g.)
mob-[protected]
so,in this way i got a very negative responce by the whirlpool team .
And i request you to take strict action on this behaviour .
from,
D.N.Patra
m-26,SEC-3 Pt. D.D.U nagar
Raipur (c.g.)
mob-[protected]
I bought a washing machine on 5th of November 2010 at the purchase on words I got a problem with that. I gave a complaint for water leakage engineer came and partly rectified after another problem came that is the waste water pipe separated from machine. I log complaint on 30th November 2010, complaint no 19856. Till now I bib not get replay from them. I keep on calling from 1st December 2010, Very poor in service.
Respected Sir:
we took a new washing machine of whirlpool on 27/7/2010.it is of type automatic. it was subjected to a problem on 24/12/2010.we reported to concern authority.but there is no action from them.In a mean while they called us and said that"SIR UR COMPLAINT WILL BE REPAIRED WITHIN TWO DAYS".But still there is no action.Kindly take response.
Yours Truly
N.S.Gopalan
our bill no. is : 2076
We took machine at Sri Lakshmi service center
Address: 155,old-no.89,Gandhi Salai kumbakonam-612001
we took a new washing machine of whirlpool on 27/7/2010.it is of type automatic. it was subjected to a problem on 24/12/2010.we reported to concern authority.but there is no action from them.In a mean while they called us and said that"SIR UR COMPLAINT WILL BE REPAIRED WITHIN TWO DAYS".But still there is no action.Kindly take response.
Yours Truly
N.S.Gopalan
our bill no. is : 2076
We took machine at Sri Lakshmi service center
Address: 155,old-no.89,Gandhi Salai kumbakonam-612001
We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.
A whirlpool Refrigerator purchased by us has been repaired a huge no. of times and the technician says that till it is under the AMC use it and then dispose it off., but also the repairing people dont listen to our complaints, we have lodged our complaint at least 15 days ago yet our refrigerator is not yet working we threatened them to complaint to the consumer forum but they said they do not mind it.
Dear Sir,
I had purchased a washing machine of whirlpool brand, model number as 123 700H, serial number as INF[protected] on November 1, 2010 in the name of my wife Smt. Deepanjali Singh, from Legend electronics, Birhana road, Kanpur.
On July 4, 2013 I filed a complaint for noise in the washing machine while spinning. On july 5, service engineer came and after inspection said that tub needs to be replaced. He also asked to deposit the money INR 500 as advance for picking up the damaged machine to workshop. Receipt is attached for the same of july 5. “Appliance collection cum delivery note” was issued from the workshop i.e. Shreya Cooling Corporation, Govind Nagar, Kanpur on july 6. On july 9, concerned person picked the machine. On july 13, I got a call from workshop to deposit the cost of tub. When I went there and deposited the amount they gave me the delivery date as july 17. Receipt for the same is attached.
On july 16, I called the workshop owner i.e. Mr. Surendra Kumar verma and he assured the delivery the very next day. On july 17, my wife got the call from the workshop that delivery would not be possible today and delivery can only be made after 1.5 months due to non-availability of tub. As I was out of station from july 17 to july 22, as soon as I came I went to workshop and enquired the matter.
I met Mr. Surendra, owner of workshop and Mr. Raju, Manager workshop and asked them when they were not at all available with the tub, why they picked up the machine at the first place. And secondly, when I enquired them for delivery just a day before the due date, why they assured the delivery.
I was told about the non-availability of tub on the due date only. And when I asked them these questions they behaved in a very un-professional manner and told me to take the machine back.
The entire matter has led a lot of harassment to me and my family. Workshop people have behaved very rudely and handled the matter in a very un-professional manner.
I want to bring this matter to kind attention of the concerned people at whirlpool so that they understand how these issues malign the reputation of a brand build over a long period of time after so much usage of various resources like time, money, human resources etc.
I seek quick resolution to the matter.
Feel free to contact me for any clarification on the above.
Rakesh Singh
[protected]
[protected]@rediffmail.com
I had purchased a washing machine of whirlpool brand, model number as 123 700H, serial number as INF[protected] on November 1, 2010 in the name of my wife Smt. Deepanjali Singh, from Legend electronics, Birhana road, Kanpur.
On July 4, 2013 I filed a complaint for noise in the washing machine while spinning. On july 5, service engineer came and after inspection said that tub needs to be replaced. He also asked to deposit the money INR 500 as advance for picking up the damaged machine to workshop. Receipt is attached for the same of july 5. “Appliance collection cum delivery note” was issued from the workshop i.e. Shreya Cooling Corporation, Govind Nagar, Kanpur on july 6. On july 9, concerned person picked the machine. On july 13, I got a call from workshop to deposit the cost of tub. When I went there and deposited the amount they gave me the delivery date as july 17. Receipt for the same is attached.
On july 16, I called the workshop owner i.e. Mr. Surendra Kumar verma and he assured the delivery the very next day. On july 17, my wife got the call from the workshop that delivery would not be possible today and delivery can only be made after 1.5 months due to non-availability of tub. As I was out of station from july 17 to july 22, as soon as I came I went to workshop and enquired the matter.
I met Mr. Surendra, owner of workshop and Mr. Raju, Manager workshop and asked them when they were not at all available with the tub, why they picked up the machine at the first place. And secondly, when I enquired them for delivery just a day before the due date, why they assured the delivery.
I was told about the non-availability of tub on the due date only. And when I asked them these questions they behaved in a very un-professional manner and told me to take the machine back.
The entire matter has led a lot of harassment to me and my family. Workshop people have behaved very rudely and handled the matter in a very un-professional manner.
I want to bring this matter to kind attention of the concerned people at whirlpool so that they understand how these issues malign the reputation of a brand build over a long period of time after so much usage of various resources like time, money, human resources etc.
I seek quick resolution to the matter.
Feel free to contact me for any clarification on the above.
Rakesh Singh
[protected]
[protected]@rediffmail.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3571
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information