[Resolved]  Whirlpool Refrigerator — Whirlpool master mind 6 th sense- not giving proper cooling- sometimes giving extreme abnormal cooling - sometimes no cooling

Address:

Andhra Pradesh

This is B.Pramod, I purchased 280 litrs whirlpool master mind refregerator(6th sense model bearing model no 12288) on 09/5/2011 from spencer retail Ltd, kakinada, A.P, from the day one of my purchase, I felt that it is giving extreme cooling in all the compartments, water ever we store in the refregirator it is becoming ice and in addition the outer surface of the body is getting chilled up and water droplets are rolling down when same got condensed, Immediatelythe second day I have informed spencer Ltd, after that they said that this refregerator has automatic controlling system, please observe it will controll on its ows, further 2 days we kept it in observation, but the condition is so bad that snow formation is seen on vegetables which we store at the bottom, and all the vegies turned black, Immedietely this problem was brought to the notice of Spencer, from where they assured for rectification, but after my one and half month contineous followup, service engineer visited our house and it is concluded that sensor is not working and same will be replaced, after 4 months contineous followups sensor was replaced. But now the condition is that some times the cooling is extreme same as above, some times the cooling is found very low with this all the food became spoil, even manual operation is not working properly, again another service engineer visited, witnessed the various abnormalities, he said that he will make holes to the duct where cooling is not reaching, and same way will block some holes where cooling is extreme, when we refused ! he started questioning us that if the problem is from day one you should have returned the piece to spencer, now it is almost 6 months, we can not replace the piece, only choice left is to do above alteration,
Now I came to know that due to the failure performance, manufacturing of this model was stoped and last left over defective piece in spenser was sold to me, please understand that I am virtually cheated by them, In these modern day I never expected this.


B.Pramod, Sr. manager, Reliance Power Ltd.