defective machine - Whirlpool Washing Machine
I had purchased one washing machine from one of your dealers “Himanshu Electronics”, of Naranpura, 132 ft Ring Road, Ahmedabad on 15/04/2007. Since its installation, the machine has been giving me a lot of trouble and I have to get it repaired at least 5 times during the last 2 years. Your people have changed the circuit twice. Once the drum got imbalanced and it had to be repaired by your people. I have time and again requested the dealer to replace the machine, but whenever I complain, he sends your mechanic and repairs the machine. The details of the machine as per the sticker attached in the warranty card is as under:
MODEL WM-F65, LIGHT GREY
COLOUR LIGHT GREY
SERIAL NO. INB071003319
MODEL NO. 7234
DATE OF MGF. 09 MAR 2007
2. The machine again stopped working on 27/03/2009 and when your mechanic inspected it he reported that the circuit has gone off. When I requested the dealer to replace the machine, he replied that he can give the exchange price of the ‘scrap’ machine a mere Rs.500 to Rs 1000/-.
3. In view of the facts mentioned above, I request you to immediately replace the defective machine sold by your dealer to me.
I further request you to let me know about your decision by return of post because the warranty period is expiring on 15/04/2009 and therefore I will have sufficient time for appealing to the Consumer Forum for redressal of my grievance.