[Resolved]  Whirlpool Washing Machines — Very poor service

Washing Machine — this company has very poor service

My name is K.J.SRINIVAS RAO.I am resident of H.No:1-10-238, , Brahmanwadi, Begumpet, Hyd-016.
I have bought an IFB Washing Machine 6kgs Digital from Bajaj Electronics, Hyderabad.I have bought it on[protected] and the servicemen came on monday to install & he didnt even explained about the machine clearly & he had broke my tap & he didnt know the plumbing work.I didnt know that how you people are appointing unqualified person for such a big company.I ashamed to see that practical experience & the spin is not working and i have already complained your customer care they have messeged me a ticket no.2326273.
Yesterday one technician came to my house he has said that there is a circuit problem.I thought that this is such a good company and a branded but i know the fact that is nothing this product is zero and i have thought to recommend my friends but i am feeling ashame to recommend them about this product.I have brought it before 7 days an it started to give trouble me now itself.u people please take action on this complaint

Whirlpool Washing Machine — poor service

To Whirlpool authorities,
I am a customer of whirlpool for more than 18 years and have never faced such a situation before. I am Goutham from Parrys Ph no: 25260662, [protected] and have been using your products namely fridge and washing machine And am under your annual maintenance care ( AMC ) for both . i m majorly dissapointed with your service in the past months. i have been saying this as i am suffering badly with the washing machine repair since more than a month. i have complained ample and countless number of times to your customer care executives .The complaint numbers are : CN[protected], CN[protected]. I have spoken to your executives on and off, and i have been put down by their responses like "The worshop people will call you", "someone will attend to you very soon ", " sorry for the inconvenience ", "i will make sure the work will be done in a couple of days". These are the repeated words said by your people in the company . and morover without any action being taken, not even one person from your company has come over and seen the condition of the problem nor attended to the calls or emergency when required. i have been paying AMC every year and i now regret of doing it looking at your services and customer care handling.
It is no joke that i call the customer care executives every alternate day to find what is happening to the complaint wasting money for the phone calls, and every time some other person speaks to me and the same old procedure is followed without any solution .Now, finding no alternative, i have decided to send you a mail . i either want you to attend to my problem immediately ASAP, or send me an alternate temporary washing machine for the inconvenience caused, or repay my entire AMC amount . Otherwise it wont take me much time to move to the consumer court for all the mental and physical pressure & destruction caused by your people. i hope at least this mail is attended...
my emal id is [protected]@gmail.com

Whirlpool Washing Machine — service is very very poor

Sir, I am using a washing machine of whirlpool. But there was some
Problem with its washing tub so the technician of this company had taken
It to service center to repair/change. But now they took about two months
And there is no response by them. I have also made so many calls to customer
Care about it. But they do not tell accurate status about that. They tell that they
have no accurate information about service center and we can’t tell you status about
that Now we have no option to know about our washing machine. It has not done
first time. In every complaint they take lost of time to solve. I fell very sad due to
whirlpool appliances Because its service is very very poor. So you are requested to solve
my Problem as soon as possible. I suggest all the future custumer to not purchase any whirlpool appliances.

Washing Machine — Very Poor Service

While the product still under under warranty, I was asked to buy new machine at 25% discount because spares are not available. Still the machine is down for last 1 month, Engineer visited but asked me to deliver it to the service centre. Regret for having choosen HAIER.

Whirlpool/ Washing Machine — very poor service

Hi Iam sudhir sharma. I am using whirl pool washing machine for last 12 years.Few days after I bought this machine I started realising that I have done big mistke after buying this comany product.every time my complaint is never attended on committed time. Several time they have taken this machine to the work shop and kept it there for many days because the spare parts were not available and still after that machine has never worked properly for some time. It gives such a big noise that people from my neighbour complaints me about noice coming from my house. Now again it is not working and I have lodged complaint on 2nd feb (comp. no. gb[protected]) but my problem has not been rectified yet even after my repeated request. Now I think I should throw this machine in front of their office forget about it. But I always suggest my friends not to buy this companies produts because their service is worst in the world.

i bought an whirphool washing machine on 2007 after 6 months i am facing many problems in the machine till date.if i place a complaint to the coustercare he will attend the problem only after 10 days only, within the time i will use to call them daily he will tell some reason after diagnosing the problem they use to tell, i will bring the spares within 2 days but they wont come, then i start calling them daily for the first week they will attend my call and tell some reason after the 1 week they wont attend my call then i start calling them using new numbers daily.this is my present status with my washing machine.today also i got a problem in my washing machine and i place a complaint to the customercare and i am waiting for the response.in my 25-30 years experience i didnt see such a worst electronic company.so plz those who are going to by a washing machine read this and get escape from them

Whirlpool/ Washing Machine — SPARK IN POWER CABLE IN M/C

I have taken Whirlpool fully automatic washing machine, from Sales Corner, Baroda in march 2010. Yesterday spark came from the power cable and smoke from the machine. I have complained and was assured of service guy to be in 2 hours. It is 2nd day today and nobody has called up. I have been given nos. of service guy Deepak B koli with ph no. [protected] [protected]. It is switched of from yesterday, great service. I called up customer care 6 times and then asked the Whirlpools higherups no. as customer care just use to give reminders. They gave me no of some Madam Vaishalli from headoffice, [protected] [protected], again this also switched off. So Whirlpool is very consistent in providing the service by switiching of the mobile so no trouble. I would wait for 1 more day, and then please advise how to go to the consumer court in Baroda and what is the procedure of it. I would also be giving it in newspaper, and would give advise in my company HR department to inform all employees to avoid Whirlpool products. I am with ONGC and this has been provided by the company on lease basis, so advisory to not to go for Whirlpool products, at least due to service.

Whirlpool/ Washing Machine — 4228

My compliant number being 4228 Dated[protected] I was not treated properly and the person concerned over there misbehaved with me. The service in-charge Sh. Bhatti. I tried to call him several times but there was no response.

Whirlpool - Washing Machine — Whirlpool - India - Very Very poor Service

On Dec 5, 2010 I have called whirlpool customer care and gave complaint regarding heavy noise while spinning. They told within a day my problem will be rectified. But I didn’t get any response till Dec 11, 2010. So by 11th Dec, 2010 I called customer care twice and I asked for rectification. First they told my problem will solved in one hour but again no response. So again I called them, they told within two hours my problem will solved, but I didn’t get any response. Then I called them by 12th Dec, 2010, No use in it, today also I am calling then continually, but I am not getting any response. I am really not satisfied with this service, I like to escalate this to whirlpool higher officials… please advise me..

Thanks,
Jasper Paul

whirlpool washing machines — Washing Machines

Dear Sir/Madam,

My shelf Manish Sharma brought a Washing Machine (Company Brand Whirlpool MODEL: 801) Dated 03/11/2010(Having Warranty period of 1 Year). It got defected after six months or so. we register complaint with customer care of whirlpool. they sended their engineer on 24-06-11 and he charged a sum of 80 rupees for a defective part saying it is not covered under warrany and is chargeable. After 15 days or so it again got defected and stop working. we again lodge a complaint to whirpool customer care, again engineer comes on 26-07-11, and charges us a sum of 400 rupees for a defective part, but machine is not yet working properly. We complaint again and again, and they kept us telling that we send engineer. But, no body is coming and hearing our problem.

Sir kindly help me out from this problem. I have all my original bills with me.

Regards,

Manish Sharma

mob-[protected], [protected]

Resi-9/1148, Gali No. 3,
Multani Mohallah, Gandhi Nagar
Delhi - 110031