[Resolved] Woodland — Defective Shoes | |||
Sir enclosing below the two emails to wood customercare about defected shoes. For your help please. Darshan Sir Pls refere to my email below. First of all the attitude and behaviour of the salesmen/worker or the shop is intolerable, as I wrote in previous email they asked me to bring shoes and they will send them for an expert opinion. I visited the shop again, from the beginning they started saying that it is not a manufacturing fault, it is a fault from your side. I asked, if he is an expert and is that is a expert opinion? Yes, the man in the shop said `I am an expert’. Only after a heated conversation they agreed to send them for an expert opinion. Today ( 23/11/2010) I received a call from the Shop and they said it is not Manufacturing fault and I can collect the shoes from the shop. When I asked for an written Copy of Expert opinion, they said that they cant provide and don’t have time to talk over phone for my complain. My question is if an expert has examined the shoes and they are saying its not Manufacturing fault, than why are they avoiding and not giving anything in writing. I bought the Woodland product on 8 October from “M/S AERO Club” (Address mentioned below) only as you can see the date of my previous email (8 november), I went to the shop at 4th of November, not even a month have gone by. The shop keeper is acting just like that replace/repair cost will be imposed on them and the Woodland product is not a Original pair but they are selling fake one’s in the brand name of “Woodland” . Repair Slip No. 345 Your dealer’s address is M/S AERO Club Woodland Store Shop No. GL-19, Hari Nagar Jail Road, New Delhi India Thanks Darshan Suyal Mob: [protected] [protected][protected][protected][protected] From: Darshan Suyal [mailto:darshan.[protected]@cii.in] Sent: Monday, November 08, 2010 3:39 PM To: '[protected]@woodlandworldwide.com' Subject: re: Defect in Shoe Sir I purchased a pair of shoe (R1GC 00010A ASSR) from your dealer and within one week spots emerged on the upper part of the both shoes. When I contacted the dealer he said it would go to experts in factory and it will take atleast 15-20 days. What kind of service is this? For a shoe should I wait for 20 days for their expert opinion. I request you to please replace my shoes and please don’t make me feel that if I have made a mistake purchasing your socalled quality product. Your dealer’s address is M/S AERO Club Woodland Store Shop No. GL-19, Hari Nagar Jail Road, New Delhi India My Contact No. is [protected] Thanks Darshan Suyal Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
hi,
Id bought a black shoe "SM 003Black 43 footware" (Rs 5000 odd) from one of your reatil stores in cochin during the month of may 08. after wearing ti a few times i found that it had some kind of imbalance.. where i was loosing/ tripping on my steps...
Sicne i dont have a show room close to tuticorin, i decided to give it back from where i purchased it.
gave it by end of August 08.. and explained the problem.. as well as i dont come often since im located far away.. and would most prob come once in a month or so plz rectify it..
they gave me a simple answer lets see, were not sure what we can do... and etc etc etc.. the courtesy never went through when u buy an expensive shoe and most importantly trusting the brand...
id gone there twice in the 9th month Sept 08.. frist time they said they are open but on sunday it was closed ( from alleppey to cochin only for this 70 km) .. then the next time ( from quilon to cochin only for this 160km) the shop was open, i tried out the shoes.. they did a soling inside and it was un bearably too tight and your legs dont fit inside coz the height is taken up by the soling.. and dont understand why they dont look at all these when they do some thing.. and all the more un practicle to travel all the way from quilon or alleppey to just pick up the shoes..
In the month of Oct / Nov 08 the shop courriered it and its still not reached...
the shop person is saying okay we will reduce the sole.. we will send it etc etc etc and out of the 1 yr of buying the shoe... shoe life will be 9 months by the shop keeper..
i wanted to mail in long time back itself.. but then dint find the right time to do so...
I hope there will be some effort from your side to solve this issue, beliveing in the brand and image of the company.
either pay me back, i can get another pair of shoes from other brands and need not waste time and money in making the 5000 bucks shoe a 10000 bucks shoe.
thanking you.
rgds
Vinesh
Id bought a black shoe "SM 003Black 43 footware" (Rs 5000 odd) from one of your reatil stores in cochin during the month of may 08. after wearing ti a few times i found that it had some kind of imbalance.. where i was loosing/ tripping on my steps...
Sicne i dont have a show room close to tuticorin, i decided to give it back from where i purchased it.
gave it by end of August 08.. and explained the problem.. as well as i dont come often since im located far away.. and would most prob come once in a month or so plz rectify it..
they gave me a simple answer lets see, were not sure what we can do... and etc etc etc.. the courtesy never went through when u buy an expensive shoe and most importantly trusting the brand...
id gone there twice in the 9th month Sept 08.. frist time they said they are open but on sunday it was closed ( from alleppey to cochin only for this 70 km) .. then the next time ( from quilon to cochin only for this 160km) the shop was open, i tried out the shoes.. they did a soling inside and it was un bearably too tight and your legs dont fit inside coz the height is taken up by the soling.. and dont understand why they dont look at all these when they do some thing.. and all the more un practicle to travel all the way from quilon or alleppey to just pick up the shoes..
In the month of Oct / Nov 08 the shop courriered it and its still not reached...
the shop person is saying okay we will reduce the sole.. we will send it etc etc etc and out of the 1 yr of buying the shoe... shoe life will be 9 months by the shop keeper..
i wanted to mail in long time back itself.. but then dint find the right time to do so...
I hope there will be some effort from your side to solve this issue, beliveing in the brand and image of the company.
either pay me back, i can get another pair of shoes from other brands and need not waste time and money in making the 5000 bucks shoe a 10000 bucks shoe.
thanking you.
rgds
Vinesh
dear sir,
i bought a pair of shoes article no. gc0287106 size 43 colour khaki worth rs.2795/- on 13.11.10 bill no. 3778......within a month upper leather cracked like anything..after efforts i could lodge the complaint in the woodland store at atlantis mall civil lines..my claim no. was 81 dated 28.01.11..on 13,02.11 i was informed by the store that my claim has been passed & i can aval that..on 15.02.11 ivisited the store and was surprised to see that only 70% of the claim has been passed..THIS IS NOT AT ALL ACCEPTABLE TO ME....in fact not less than 100% claim is acceptable.when store recommended for 100% claim approval how come 70% has been approved ? your shoe is torn out in a month causing mental and social harassment to the consumer and u are instead of being apologetic showing an indifferent attitude towards consumer harassing him again..it is not your discretion to decide a claim arbitrarily.
therefore it is requested that kindly approve 100% claim & take appropriate action against the person responsible for passing that 70% claim and tarnishing your consumerfriendly image..
thanking you!
yours sincerely,
manoj singh
h. no.2, type-3
t.b.colony,teliarganj,
allahabad.
i bought a pair of shoes article no. gc0287106 size 43 colour khaki worth rs.2795/- on 13.11.10 bill no. 3778......within a month upper leather cracked like anything..after efforts i could lodge the complaint in the woodland store at atlantis mall civil lines..my claim no. was 81 dated 28.01.11..on 13,02.11 i was informed by the store that my claim has been passed & i can aval that..on 15.02.11 ivisited the store and was surprised to see that only 70% of the claim has been passed..THIS IS NOT AT ALL ACCEPTABLE TO ME....in fact not less than 100% claim is acceptable.when store recommended for 100% claim approval how come 70% has been approved ? your shoe is torn out in a month causing mental and social harassment to the consumer and u are instead of being apologetic showing an indifferent attitude towards consumer harassing him again..it is not your discretion to decide a claim arbitrarily.
therefore it is requested that kindly approve 100% claim & take appropriate action against the person responsible for passing that 70% claim and tarnishing your consumerfriendly image..
thanking you!
yours sincerely,
manoj singh
h. no.2, type-3
t.b.colony,teliarganj,
allahabad.
dear sir,
i purchased a shoe article no. gc0287106,size 43 colour [protected]@rs.2795 vide bill no.3778 on 13.11.2010 from woodland store at atlantis mall , civil lines allahabad.that shoe's upper sole broke after one month.after efforts i could get my complaint lodged on 28.01.2011 and claim no. was 81.after that i was informed that my claim has been approved.when i reached the store i saw that only 70% claim has been approved.it means that 30% of the cost has been deducted for one month o[censored]sing the shoe.IT IS NOT ACCEPTABLE TO ME AS A CONSUMER .therefore kindly review your this assessment of my claim.store had recommended 100% claim.thanks.
manoj singh
allahabad.
i purchased a shoe article no. gc0287106,size 43 colour [protected]@rs.2795 vide bill no.3778 on 13.11.2010 from woodland store at atlantis mall , civil lines allahabad.that shoe's upper sole broke after one month.after efforts i could get my complaint lodged on 28.01.2011 and claim no. was 81.after that i was informed that my claim has been approved.when i reached the store i saw that only 70% claim has been approved.it means that 30% of the cost has been deducted for one month o[censored]sing the shoe.IT IS NOT ACCEPTABLE TO ME AS A CONSUMER .therefore kindly review your this assessment of my claim.store had recommended 100% claim.thanks.
manoj singh
allahabad.
Hi,
I have purchased shoes from Woodland R1GC 00011A ASSR FOOTWEAR on date 23/07/11.
After wearing the shoes for two days it stiches came out.
I returned the shoes to Manager of AERO CLUB, Wood Land Store Pune.
But he has refused to give back money or any replacement till time I get another one.
He told me that it will take 10 days for NEW shoes. but till that time what I have to Wear?
I experienced really pathatic service from Woodland Store and this store should be banned into the India.
Regards,
Ranjeet Shinde
Mob: [protected]
Store Name:
AERO CLUB
Woodland Store
Shop No 694, PUNE_SATARA Road,
ADJ To HOTEL RAJDOOT, Pune-411037
Tel:[protected], 24267314.
Retail Invoice No: 4158
I have purchased shoes from Woodland R1GC 00011A ASSR FOOTWEAR on date 23/07/11.
After wearing the shoes for two days it stiches came out.
I returned the shoes to Manager of AERO CLUB, Wood Land Store Pune.
But he has refused to give back money or any replacement till time I get another one.
He told me that it will take 10 days for NEW shoes. but till that time what I have to Wear?
I experienced really pathatic service from Woodland Store and this store should be banned into the India.
Regards,
Ranjeet Shinde
Mob: [protected]
Store Name:
AERO CLUB
Woodland Store
Shop No 694, PUNE_SATARA Road,
ADJ To HOTEL RAJDOOT, Pune-411037
Tel:[protected], 24267314.
Retail Invoice No: 4158
SIR,
I AM A REGULAR USER OF WOODLAND SHOES. THE COMPANY IS WELL KNOWN IN THE SHOE INDUSTRY AND NEEDLESS TO SAY IS A BIG BRAND. THEIR SHOES ARE EXPENSIVE BUT COMFORTABLE AND DURABLE. I AM USING WOODLAND SHOES FOR THE LAST AROUND 10-15 YEARS AND NEVER HAD ANY PROBLEMS. THIS COMPLAINT IS REGARDING A PAIR OF WOODLAND SHOES " WOODS" WHICH I BOUGHT FOR RS 2400/- ( MRP 4000/- ) DURING SALE PERIO, SOMETIME BACK FROM WOODLAND OUTLET IN DELHI. WHEN I BOUGHT THE SHOES I WAS TOLD THAT THESE ARE LEATHER SHOES AND ARE VERY COMFORTABLE. HOWEVER AFTER WEARING ONLY FEW TIMES ONLY THE CRACKS HAVE DEVOLPED ALL OVER THE SHOE. THE SOLE OF THE SHOE IS ABSOLUTELY NEW. WHEN I WENT TO THE WOODLAND OUTLET UNDER THE BRAND NAME "WOODS" THEY AND SHOWED THEM THE SHOE THEY TOLD ME THAT THERE IS MANUFACTURING DEFECT IN THE SHOE. IT IS NOT EVEN LEATHER. THESE WERE IMPORTED FROM CHINA HOWEVER DUE TO COMPLAINTS THE SAID ARTICLE IS DISCONTINUED BY THE COMPANY. HOWEVER THEY TOLD ME THAT FOR THE REPLACEMENT OF THE SAME I HAVE TO GOTO WOODLAND SHOWROOM WHICH IS IN THE SAME MALL I.E. DLF PROMINADE, VASANT KUNJ AND DEFINITELY THE SHOE WILL BE REPLACED BECAUSE THERE IS MANUFACTURING DEFECT IN THAT. I WENT TO WOODLAND SHOWROOM WHICH IS ON THE GROUND FLOOR IN THE SAME MALL AND GAVE THEM MY SHOE. THE STAFF OVER THERE ALSO ACCEPTED THAT THERE IS MANFACTURING DEFECT AND THEY WILL SEND THE SAME TO THEIR FACTORY. THEY ALSO GAVE ME THE REPAIR SLIP NO. 75, DTD 15.08.2011. IT IS ALSO WORTHWHILE TO MENTION THAT I ALSO BOUGHT ANOTHER SHOE FROM THERE FOR RS 4000/- WHICH GOES TO SHOW THAT I AM LOYAL WOODLAND CUSTOMER. HOWEVER AFTER A COUPLE OF DAYS I GET A CALL FROM THE WOODLAND, DLF PROMINADE, VASANT KUNJ THAT NOTHING CAN BE DONE BECAUSE THE SHOE CAN NOT BE REPAIRED.
IT IS RESPECTFULLY SUBMITTED THAT ONE BUYS SHOES FROM SUCH A BIG BRAND NOT WITH THE INTENTION TO GET IT REPAIRED OR REPLACED BUT WITH FEELING AND HOPE THAT SHOES OF SUCH A BIG COMPANY WILL BE COMFORTABLE AND DURABEL. HOWEVER I AM VERY MUCH DISAPPOINTED WITH THE BEHAVIOUR AND ATTITUTE OF YOUR STAFF SAYING THAT NOTHING CAN BE DONE BECAUSE THE SAME CAN NOT BE REPAIRED AND THAT TOO AFTER ACCEPTING THAT THERE IS MANUFACTURING DEFECT. IT IS SUBMITTED THAT WOODLAND IS A BIG COMPANY AND SHOULD ALSO VALUE ITS LOYAL CUSTOMERS WHO ARE BUYING SHOES HOPING THAT THE SHOES THEY ARE BUYING ARE DURABLE ALSO AND NOT OF ANY INFERIOR QUALITY AND ONCE IT IS BROUGHT TO THE KNOWLEDGE OF THE COMPANY IT SHOLD ACCEPT IT GRACEFULLY RATHER THAN TRIES TO RUN AWAY FROM IT FOR THE OBVIOUS REASONS. THIS IS NEVER EXPECTED FROM SUCH BIG COMPANIES. I THEREFORE AGAIN REQUEST YOU KINDLY LOOK INTO THE MATTER AND REPLACE THE SHOE AS SOON AS POSSIBLE.
THANKING YOU
TARUN
NEW DELHI
[protected]
I AM A REGULAR USER OF WOODLAND SHOES. THE COMPANY IS WELL KNOWN IN THE SHOE INDUSTRY AND NEEDLESS TO SAY IS A BIG BRAND. THEIR SHOES ARE EXPENSIVE BUT COMFORTABLE AND DURABLE. I AM USING WOODLAND SHOES FOR THE LAST AROUND 10-15 YEARS AND NEVER HAD ANY PROBLEMS. THIS COMPLAINT IS REGARDING A PAIR OF WOODLAND SHOES " WOODS" WHICH I BOUGHT FOR RS 2400/- ( MRP 4000/- ) DURING SALE PERIO, SOMETIME BACK FROM WOODLAND OUTLET IN DELHI. WHEN I BOUGHT THE SHOES I WAS TOLD THAT THESE ARE LEATHER SHOES AND ARE VERY COMFORTABLE. HOWEVER AFTER WEARING ONLY FEW TIMES ONLY THE CRACKS HAVE DEVOLPED ALL OVER THE SHOE. THE SOLE OF THE SHOE IS ABSOLUTELY NEW. WHEN I WENT TO THE WOODLAND OUTLET UNDER THE BRAND NAME "WOODS" THEY AND SHOWED THEM THE SHOE THEY TOLD ME THAT THERE IS MANUFACTURING DEFECT IN THE SHOE. IT IS NOT EVEN LEATHER. THESE WERE IMPORTED FROM CHINA HOWEVER DUE TO COMPLAINTS THE SAID ARTICLE IS DISCONTINUED BY THE COMPANY. HOWEVER THEY TOLD ME THAT FOR THE REPLACEMENT OF THE SAME I HAVE TO GOTO WOODLAND SHOWROOM WHICH IS IN THE SAME MALL I.E. DLF PROMINADE, VASANT KUNJ AND DEFINITELY THE SHOE WILL BE REPLACED BECAUSE THERE IS MANUFACTURING DEFECT IN THAT. I WENT TO WOODLAND SHOWROOM WHICH IS ON THE GROUND FLOOR IN THE SAME MALL AND GAVE THEM MY SHOE. THE STAFF OVER THERE ALSO ACCEPTED THAT THERE IS MANFACTURING DEFECT AND THEY WILL SEND THE SAME TO THEIR FACTORY. THEY ALSO GAVE ME THE REPAIR SLIP NO. 75, DTD 15.08.2011. IT IS ALSO WORTHWHILE TO MENTION THAT I ALSO BOUGHT ANOTHER SHOE FROM THERE FOR RS 4000/- WHICH GOES TO SHOW THAT I AM LOYAL WOODLAND CUSTOMER. HOWEVER AFTER A COUPLE OF DAYS I GET A CALL FROM THE WOODLAND, DLF PROMINADE, VASANT KUNJ THAT NOTHING CAN BE DONE BECAUSE THE SHOE CAN NOT BE REPAIRED.
IT IS RESPECTFULLY SUBMITTED THAT ONE BUYS SHOES FROM SUCH A BIG BRAND NOT WITH THE INTENTION TO GET IT REPAIRED OR REPLACED BUT WITH FEELING AND HOPE THAT SHOES OF SUCH A BIG COMPANY WILL BE COMFORTABLE AND DURABEL. HOWEVER I AM VERY MUCH DISAPPOINTED WITH THE BEHAVIOUR AND ATTITUTE OF YOUR STAFF SAYING THAT NOTHING CAN BE DONE BECAUSE THE SAME CAN NOT BE REPAIRED AND THAT TOO AFTER ACCEPTING THAT THERE IS MANUFACTURING DEFECT. IT IS SUBMITTED THAT WOODLAND IS A BIG COMPANY AND SHOULD ALSO VALUE ITS LOYAL CUSTOMERS WHO ARE BUYING SHOES HOPING THAT THE SHOES THEY ARE BUYING ARE DURABLE ALSO AND NOT OF ANY INFERIOR QUALITY AND ONCE IT IS BROUGHT TO THE KNOWLEDGE OF THE COMPANY IT SHOLD ACCEPT IT GRACEFULLY RATHER THAN TRIES TO RUN AWAY FROM IT FOR THE OBVIOUS REASONS. THIS IS NEVER EXPECTED FROM SUCH BIG COMPANIES. I THEREFORE AGAIN REQUEST YOU KINDLY LOOK INTO THE MATTER AND REPLACE THE SHOE AS SOON AS POSSIBLE.
THANKING YOU
TARUN
NEW DELHI
[protected]
Dear Sir,
I (Nitin Gupta) have purchased a new Woodland Footwear (Model : G0572) from MGF Mall, Woodland Showroom (Ph :[protected] Gurgaon on 04.12.11, I have paid Rs. 2695.00 for that. At the time of purchasing, they have given me a shoe from their Desh Board to check, It was OK, after that they gave me a new piece from their store, I asked can i check this one, They told that it will be ok, but when I have wear that shoes their was so many problems in this shoes :
1. Pasting of Right leg shoes was not proper
2.Right leg shoes is not in fitting , means when I wear it bend on a single side
After 3 days, I had again gone on that showroom, they listen my complaint, but told me that replacement is not possible, they will send this pair to their Dehradun factory,I have left the pair, yesterday (16.12.11) when I go their to collect the same pair, I found that their was no improvement , still the problem was same, Now again they have put that pair & told me that again they will send it & re-check & replacement is not possible. Pls tell me that how many I will go their & they are taking the complaint lightly, Now I need the New pair of that shoes, Kidly help me for the same & suggest what can I do ?
Regards,
Nitin Gupta
Mob : [protected], [protected]
Email : [protected]@hplindia.com, [protected]@rediffmail.com
I (Nitin Gupta) have purchased a new Woodland Footwear (Model : G0572) from MGF Mall, Woodland Showroom (Ph :[protected] Gurgaon on 04.12.11, I have paid Rs. 2695.00 for that. At the time of purchasing, they have given me a shoe from their Desh Board to check, It was OK, after that they gave me a new piece from their store, I asked can i check this one, They told that it will be ok, but when I have wear that shoes their was so many problems in this shoes :
1. Pasting of Right leg shoes was not proper
2.Right leg shoes is not in fitting , means when I wear it bend on a single side
After 3 days, I had again gone on that showroom, they listen my complaint, but told me that replacement is not possible, they will send this pair to their Dehradun factory,I have left the pair, yesterday (16.12.11) when I go their to collect the same pair, I found that their was no improvement , still the problem was same, Now again they have put that pair & told me that again they will send it & re-check & replacement is not possible. Pls tell me that how many I will go their & they are taking the complaint lightly, Now I need the New pair of that shoes, Kidly help me for the same & suggest what can I do ?
Regards,
Nitin Gupta
Mob : [protected], [protected]
Email : [protected]@hplindia.com, [protected]@rediffmail.com
I am writing from Hyderabad India. I have purchased woodland shoes in july 2014 as I thought that these brand has the reputation for the durability and toughness. From the day I purchased the product I have been having problem with the sole and the other parts of the shoes. I have given the shoes for repair two times till now. even though its 11 months I have bought the shoes I have not able to use them for one month fully. Please look into the issue and see to it that some justice is done. As of fact I am feeling that I have wasted my money in believing your brand .
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I purchased woodland shoes from a showroom in Noida(Delhi-NCR) but within months it has broken. The dealer is not intrested in replacing them. He is even not ready to repair them. It has shaken my confidence in woodland.
What should I do? Should I again buy new woodland shoes and thus waste my money? Would you please do something? I am waiting for your response