[Resolved]  HDFC Bank — Wrong information

Address:

Mumbai Suburban, Maharashtra

My name is Mr. Mervin Fernandes, holder of HDFC debit and credit card. For safety reasons, I will only quote my customer id 41182971. On 22 June, 2013, I received the following SMS on my registered mobile no. "MAKE 5 TXN BETWEEN 15TH TO 30TH JUNE'13 AND GET FLAT CASH BACK OF RS. 150/- " If I am right, I must have contacted the HDFC Credit card helpline[protected] on the same day (22/6/13) to confirm about this offer. I was advised over the phone, since the last 4 digits of my credit card were not listed, this cannot be a HDFC credit cards offer. I requested the rep to transfer me to the Savings bank account section to check if this offer was applicable on my debit card. The rep in the debit cards section asked me to read the SMS word by word. He then advised me this offer applies on my debit card. As per the rep, this offer will not consider cash withdrawals. In order to eligible for the Rs. 150/- cashback, I will have to swipe my card at any merchant outlet. THere is no criteria for swiping it at a particular EDC though. I can swipe it on any EDC machine for a minimum of Rs. 100/- five times within the specified period and I will receive the cashback. So I went ahead and did the 5 transactions. In between, on 29 June, 2013, I once again confirmed with phone support about when I will receive the cashback. THis time too the rep advised me I will receive the cashback. THe fifth swipe was done on 30 June, 2013 and till date not only have I received any cash back, HDFC Bank now gives me crap. I again called up phone support and was given a complaint no MUMC[protected]. After the complaint was logged, I have been contacted by the Bank. First I was asked the source of the SMS dated 22/6/13, to which I replied LM-HDFCBK. I again received a callback today (9/7/13), where I was advised this offer was actually on my credit card and I need to call the credit cards helpline to check the offer. Is HDFC Bank run by fools. This story only proves this point. WHy was I advised this offer was on my debit card? For that matter, why was I send this SMS in the first place? The shameful part here is I contacted phone support and the phone rep gave me all crap. It is indeed a shame, I am a holder of 3 credit cards and yet I use a debit card to shop. This is crazy madness manufactured by HDFC Bank. It is either the bank is run by or the phone banking reps are here to create work rather than providing the right information to the crap created by someone else. THe way I look at it now, no one knows about the SMS. To whomsoever reading this note, please do not take SMS' from HDFC seriously as it may be just a ploy to make you spend unnecessarily.