www.tradus.com — product not reached after online payment

Website:

www.tradus.com

Respected Sir/Madam

I order a " Black Sony Experia E mobile phone" on www.tradus.com. The said product was priced at Rs 8540. I placed the order and after using a discount coupon of 10% I made an online payment through my SBI debit card of Rs 7688 only.

The company acknowledged my payment and sent me a mail stating that their sub dealer "ONLYDEAL" had dispacted my product and my order no is 9850836_01 They also give me the tracking id [protected] of bluedart to track the product.

The complain is that the given id when tracked on bluedart shows that the given traking id is incorrect. when i made this fact aware to the dealer, the dealer replied that the pincode(834003), which is the pincode of Ranchi , mentioned in the address is not serviceable by blue dart and the product reached back.

My concern is
1.that the 834003 is pincode of ranchi, capital city of jharkhand, and how the courier company like bluedart does not service ranchi even though it has a office in ranchi.
2.even though the pincode is not serviceable why the tracking id [protected] is mentioned in correct on bluedart website.
3. www,tradus.com states that the pincode 834003 is a servicable area.

Sir/madam I request you to please take nessary action to help me to get either the full refund or the product.

Thanking you

Rahul kumar
ph no [protected]
email -- [protected]@gmail.com