[Resolved] www.yatra.com — Money deducted without booking the ticket

[Resolved] www.yatra.com — Money deducted without booking the ticket

T Thanneermalai Narayanan from Bengaluru, Karnataka

Hi, I was booking domestic Flight with IOB debit card. There was no confirmation message at the end but money was deducted.I have called to them and then ask me to send the scanned copy of the ATM slip which had the transaction information and the reference No. for the transaction. After 1 week they told that there was no transaction happened with that debit card. How can you help. Kindly do the needful. Thanks, Malai. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Yatra Online / YatraTrip.in Customer Care

from Pune, Maharashtra

Verified Support

Dear Customer,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]

Thanks,
YatraCare

Yatra Online / YatraTrip.in Customer Care

from Pune, Maharashtra

Verified Support

Dear Customer,

Please provide us the booking reference, contact details and complete details of the transaction along with the bank statement. If you are not comfortable sharing above details here, you can give them e-mail at ([protected]@yatraonline.com)

Thanks,
YatraCare