[Resolved] Xolo — Mobile phone not received from service center

swapnil thakre

Address:

Nagpur, Maharashtra

Dear sir, I had purchased xolo Q700 (IMEI [protected]) on 24th Sep 2013 on which I found yellow patch on its display so it has been home picked up by FEDEX (docket no[protected] for Xolo service centre "Ambience Court, 1003/1004, 10th Floor, Plot No 2, Sector 19D, Near RTO Office, Vashi, Navi Mumbai, - 400705". As per xolo service centre it takes 5 working days for the mobile to get repaired & despatch. But still today I.e. After almost 20 working days I didn't got my handset back. I'm daily calling the xolo customer service on[protected] for resolving my complaint ( complaint no[protected]. But still i'm getting no feedback from them. So please resolve my issue as i'm fed of doing this on daily basis. Pl help me out of this.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2014

Xolo Customer Care's response Dear Mr. Thakre Thank you for giving us a chance to assist you. This is in reference to your complaint dated 15.10.2013 regarding XOLO Smartphone Q700. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Atish Tirpude

from Bardoli, Gujarat

I had purchased xolo Q700 (IMEI [protected]) on 24th September 2013 on which I found yellow patch on its display so it has been home picked up by FEDEX (docket no[protected]on 25th September for Xolo service centre "Ambience Court, 1003/1004, 10th Floor, Plot No 2, Sector 19D, Near RTO Office, Vashi, Navi Mumbai, - 400705". As per xolo service centre it takes 5 working days for the mobile to get repaired & despatch. But still today I.e. After almost 20 working days I didn't got my handset back. I'm daily calling the xolo customer service on[protected] for resolving my complaint ( complaint no[protected]. But still i'm getting no feedback from them. So please resolve my issue as i'm fed of doing this on daily basis. Pl help me out of this.

Atish Tirpude

from Bardoli, Gujarat

Xolo — Mobile phone not received from service center

I have purchased mobile phone XOLO (IMEI [protected]) from ebay which I got delivered on 24th sep, on which I found yellow patch on its display, So I called Xolo customer care on[protected] & filed a complaint ( complaint no[protected] regarding this issue; as there is no service centre in Nagpur, my handset was home picked up by FEDEX (docket no[protected] for Xolo service centre "Ambience Court, 1003/1004, 10th Floor, Plot No 2, Sector 19D, Near RTO Office, Vashi, Navi Mumbai, - 400705". on 25th september. As per Xolo serive policy mobile gets repaired and gets despatched in 5 working days, but till today almost after 21 working days, I didn't received my handset. When i call Xolo customer care they assure me that my handset will be despatched soon but there is no feedback of my mobile status. I am calling them daily but till today my problem has not been resolved & i didn't got my handset. Pl help me out of this.