[Resolved]  Xolo — Xolo Q800 Handset service worst

Address:

Pune, Maharashtra

I had purchased Xolo Q800 from Pimpri Pune on 13.06.2013. IMEI1:[protected] Day one I am facing problem. While operating suddenly reboots itself. Some times while operating gets hang & I need to switch off the phone & restart every time. No authorized service facility available in entire Pune region. One Xolo collected handset from my residence for & sent to Mumbai for repair. After 11days I had received handset, but problem was not resolved instead auto reboot & getting hang problem increased. Horrible thing is that they have not sent the back cover of the handset, so I had purchased from market. Once complaint has been registered to Xolo but again same procedure needs to be followed. I requested for temp replacement/ alternate hand set for usage till they collect handset back to repair for 15 days, but my request was rejected. I had already done latest software updation & re-installation of factory set up as per instruction by Xolo care. hey sold me defective hand set and they must replace the handset. Horrible service, no local support in major city like Pune/Pimpri Maharashtra.