[Resolved] Yatra — Hotel booking confirmed and then suddenly cancelled | |
First of all, i advice you NEVER TO BOOK any hotels with yatra.com.They run such a critical business as bookings and give false confirmations.<br /> I made a hotel booking for ooty for 2 days with yatra(ref no - PXA8UA).<br /> i got an email immediately with the itinery and the booking status mentioned as CONFIRMED.<br /> I called up yatra customer care(where i was kept waiting for hours) and asked them if the booking was confirmed.This lady says YES MADAM, ITS CONFIRMED WITH THE HOTEL ALSO.<br /> after 5 days, i get a call from yatra telling me that my booking could not be confirmed with the hotel.<br /> I ask them 100s of questions, and all they have to sya is "sorry ma'am we apologise"<br /> then i asked them to get me an alternate hotel, and they sais, they'll get back to me in one hour-yes one hour.I was surprised.<br /> i waited for one day, but the one hour was not over.<br /> then again i called, they said they'll call back with what they can do.<br /> no one called<br /> again i called up, again tehy said they'll call back, but nothing happend<br /> same story repeated for 5 -6 times as if i am a fool and at their mercy to wait for them.<br /> I have paid the whole amount and now they have not even responded. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
We sincerely regret the inconvenience caused to you in claiming the refund.
The refund was processed late last month and should have been applied to your account by now. Please check and let us know on [protected]@yatra.com.
Sincerely,
Yatra Care