[Resolved] Yatra — Harrasement for Non refund of Booking amount | |||
Dear Sir /Maam, I had booked my ticket to Vancouver through Yatra Kolkata City office.I had paid a booking amount of Rs 13500 /- vide my debit card and recieved a reciept for the same vide reciept no-36214. As I wanted to change the dates of my trip I requested the same and was told that I will be charged a cancellation fee of Rs.5000 (approx) would be levied and then they could refund the balance amount or rebook a new ticket.(whic is as per the communication through email attached) I have made several phone calls to number - at the yatra city office ,for the refund but till date there has been no resolution to my query and therefore I am yet to recieve the refund of the balalce amount . Infact the experience with Yatra has been so bitter becasue there is no way that any authority in their city booking office can single handedly address my request. Yatra had promised to refund me in 15days and today its over 40 days !! I would request the authorities to look into the matter and give me a solution. Trail of emails with my cancelled ticket. From: [protected]@hotmail.com To: susmita.[protected]@yatraonline.com Subject: RE: cancelation ticket Date: Mon, 28 Jun 2010 12:42:29 +0530 RE: Your Yatra Documents From: Lalita Sinha ([protected]@hotmail.com) Sent: 26 June 2010 14:01PM To: [protected]@yatra.com Dear Susmita, As per dicussion , please cancel my ticket for the 30th of June to vancouver . Further, I understand from you that it would take 15days to get the refund as per your policy. Thankyou for your time. Best... Lalita Sinha([protected]) From: susmita.[protected]@yatraonline.com To: [protected]@hotmail.com CC: smita.[protected]@yatraonline.com Subject: RE: cancelation ticket Date: Mon, 28 Jun 2010 11:18:03 +0530 Dear Madam Kindly acknowledge and give us a GO AHEAD, as we need to cancel the ticket. 1.SINHA/LALITA MS(ADT) 2 CA 948 Q 01JUL 4 DELPEK HK1 0315 1225 01JUL E CA/EZZTX 3 CA 991 Q 01JUL 4 PEKYVR HK1 1550 1150 01JUL E CA/EZZTX 4 CA 992 S 13JUL 2 YVRPEK HK1 1350 1615 14JUL E CA/EZZTX 5 CA 947 S 14JUL 3 PEKDEL HK1 2050 0140 15JUL E CA/EZZTX 6 APE SUSMITA.[protected]@YATRAONLINE.COM Thanks Susmita Goswami - Executive I Ticketing - Sales I Yatra.com I Landline No.[protected] I 21 Park Street, Kolkata 700 016 P Please do not print this email unless it is absolutely necessary. [protected][protected][protected][protected] From: susmita goswami [mailto:susmita.[protected]@yatraonline.com] Sent: Saturday, June 26, 2010 2:03 PM To: '[protected]@hotmail.com' Subject: cancelation ticket Dear Madam Greetings from Yatra.Com! Please note we have issued below ticket for you. As per our conversation we are going to cancel the ticket. Please acknowledge. 1.SINHA/LALITA MS(ADT) 2 CA 948 Q 01JUL 4 DELPEK HK1 0315 1225 01JUL E CA/EZZTX 3 CA 991 Q 01JUL 4 PEKYVR HK1 1550 1150 01JUL E CA/EZZTX 4 CA 992 S 13JUL 2 YVRPEK HK1 1350 1615 14JUL E CA/EZZTX 5 CA 947 S 14JUL 3 PEKDEL HK1 2050 0140 15JUL E CA/EZZTX 6 APE SUSMITA.[protected]@YATRAONLINE.COM Thanks Susmita Goswami - Executive I Ticketing - Sales I Yatra.com I Landline No.[protected] I 21 Park Street, Kolkata 700 016 P Please do not print this email unless it is absolutely necessary. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Yatra Kolkata Booking office — Part Refund of Booking amount -
Dear Sir/ maam,I am yet to recieve the entire refund which was promised , A lady who happens to be the deputy Manager -of the kolkata office Yatra , had promised the refund in two days when I was contacted in 5th of August '10.
I fail to understand, how the organisation after recieving a written consumer complain does not react and take immediate action .
I am forced to believe , It is only possible with a company like Yatra .
Hope the higher authorities look into the reputation of their company.
Rgds
lalita sinha
Dear Sir /Maam,
I had booked my ticket to Vancouver through Yatra Kolkata City office.I had paid a booking amount of Rs 13500 /- vide my debit card and recieved a reciept for the same vide reciept no-36214.
As I wanted to change the dates of my trip I requested the same and was told that I will be charged a cancellation fee of Rs.5000 (approx) would be levied and then they could refund the balance amount or rebook a new ticket.(whic is as per the communication through email attached)
I have made several phone calls to number - at the yatra city office ,for the refund but till date there has been no resolution to my query and therefore I am yet to recieve the refund of the balalce amount .
Infact the experience with Yatra has been so bitter becasue there is no way that any authority in their city booking office can single handedly address my request.
Yatra had promised to refund me in 15days and today its over 40 days !!
I would request the authorities to look into the matter and give me a solution.
Trail of emails with my cancelled ticket.
From: [protected]@hotmail.com
To: susmita.[protected]@yatraonline.com
Subject: RE: cancelation ticket
Date: Mon, 28 Jun 2010 12:42:29 +0530
RE: Your Yatra Documents
From: Lalita Sinha ([protected]@hotmail.com)
Sent: 26 June 2010 14:01PM
To: [protected]@yatra.com
Dear Susmita,
As per dicussion , please cancel my ticket for the 30th of June to vancouver .
Further, I understand from you that it would take 15days to get the refund as per your policy.
Thankyou for your time.
Best...
Lalita Sinha([protected])
From: susmita.[protected]@yatraonline.com
To: [protected]@hotmail.com
CC: smita.[protected]@yatraonline.com
Subject: RE: cancelation ticket
Date: Mon, 28 Jun 2010 11:18:03 +0530
Dear Madam
Kindly acknowledge and give us a GO AHEAD, as we need to cancel the ticket.
1.SINHA/LALITA MS(ADT)
2 CA 948 Q 01JUL 4 DELPEK HK1 0315 1225 01JUL E CA/EZZTX
3 CA 991 Q 01JUL 4 PEKYVR HK1 1550 1150 01JUL E CA/EZZTX
4 CA 992 S 13JUL 2 YVRPEK HK1 1350 1615 14JUL E CA/EZZTX
5 CA 947 S 14JUL 3 PEKDEL HK1 2050 0140 15JUL E CA/EZZTX
6 APE SUSMITA.[protected]@YATRAONLINE.COM
Thanks
Susmita Goswami - Executive I Ticketing - Sales I Yatra.com I Landline No.[protected] I 21 Park Street, Kolkata 700 016
P Please do not print this email unless it is absolutely necessary.
yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.
Dear Sir,
I booked a flight ticket with Ytra, flight reference is [protected]. I did not recieved e-ticket on my mail box. please send the e-ticket. My contact reference is as under:-
Name :- GANGASINGH NEGI
E mail address :- [protected]@gmail.com
Mobile No :- [protected]
I am a registred member of Yatra
Thanking you
I booked a flight ticket with Ytra, flight reference is [protected]. I did not recieved e-ticket on my mail box. please send the e-ticket. My contact reference is as under:-
Name :- GANGASINGH NEGI
E mail address :- [protected]@gmail.com
Mobile No :- [protected]
I am a registred member of Yatra
Thanking you
Dear Shareef,
Greetings from Yatra.com!
Regret the inconvenience caused. Would request you to please share your Yatra reference number or contact details and we will be happy to assist you as we are unable to locate your booking from the above mentioned email ID.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com
Best Regards,
Yatra Care
Greetings from Yatra.com!
Regret the inconvenience caused. Would request you to please share your Yatra reference number or contact details and we will be happy to assist you as we are unable to locate your booking from the above mentioned email ID.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com
Best Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
I apologize for the inconvenience and delay in processing of your refund. Our CCU office would immediately look into your request and we shall process the same. Regards - Sonia Mehta, Chief Customer Experience Officer, Yatra.com