Yatra.com — HOTEL PACKAGE WITH RETURN AIRFARE

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Ahmedabad, Gujarat

I BOOKED KATHMANDU, NEPAL PACKAGE FOR OCTOBER 21, 2011 FROM DELHI-KATHMANDU BY REF NO.7805898 THROUGH MS. SARIKA SACHDEV. SIMULTANEOUSLY BOOKED AIRTICKETS FOR AHMEDABAD- DELHI- AHMEDABAD FOR MY FAMILY OF FOUR PEOPLE FROM OCTOBER 19, 2011 & OCTOBER 27,2011. I WAS NOT INFORMED THAT ITS COMPULSARY TO HAVE PASSPORT / VOTER'S ID AS VALID IDENTITY FOR EVERY MEMBER TRAVEL BY AIR.I LOST APPROX. RS.ONE LAC & FAMILY PEOPLE'S TRUST. WE RUINED OUR FESTIVE MOOD OF DIWALI & NEW YEAR. I ASKED YATRA OFFICIALS ABOUT THE SAME ON PHONE THAT I HAVE COME TO KNOW THAT ITS MUST TO HAVE PASSPORT/ VOTER'S ID FOR EVERYONE SHOULD BE INFORMED TO ME WHILE I WAS BOOKING. THEY AGREED TO GIVE DIFFERENT DATES BY THEIR REPRESENTATIVE MR. SANJEEV BASANT & MR. DEEPAK DESAI. THEY ASKED DATES , I TOLD THAT I WOULD LIKE TO GO IN LAST WEEK OF JANUARY,2012.WITHOUT MY PERMISSION THEY BOOKED MY TICKETS FROM JANUARY 5,2012 TO JANUARY 8,2012. AFTER THE SAME I CONTACTED THROUGH NET TO CRM DEPT. MR. GURPREETSINGH CONTACTED ME & PROMISED TO LOOK IN THE MATTER. TODAY I WAS INFORMED BY YATRA PEOPLE THAT I HAVE TO PAY RS.17000/- APPROX. FOR AIRCHARGES DIIFFERENCE & RS.2100/- TO YATRA.COM FOR SERVICE CHARGES.KINDLY DO THE NEEDFUL TO RESOLVE MY MATTER.I LOST MONEY AS WELL AS FAMILY'S TRUST WHICH IS DIFFICULT FOR ME TO LIVE. HOPING FOR YOUR FAVOUR. NIMISH SHAH
NIMISH SHAH -[protected] & E-MAIL : [protected]@india.com & [protected]@gmail.com