[Resolved] Yatra.com — Poor Service and Extra Charges for Hotel Package | |
Written to Yatra .com by Rajesh Dhiman I had booked a Package from Yatra for Goa from 17 Nov to 21 Nov.After paying Rs 21224 to yatra i got very poor services which i have never expected.Firstly there wasnt anybody for Airpot to Hotel transfers.I called to Yatra People from airpot and got response that Hotel has confrimed that Cab Driver is Waiting for us at airpot whereas I hired a taxi from airpot and reached Hotel and asked Hotel Manager abt this . And he clearly said me that he hvnt rec any details from yatra about Airpot transfers .He said there is nothing mentioned in Voucher of yatra which he hs received from Yatra So how he can make arragegements of Pickups. Bt he said he will remburse taxi charges . But this was realy pathetic services from yatra. I want to bring your notice about package which provided to me . in which hotel i stayed in they charged following rates to Pax Teriff - 1700/- (Included Breakfast and Dinnand er) Double Occupancy) Sightscenes by Coach- 120/- Per pax. Boat Cruise- 150/- Per Pax . Airpot Transfer-500 It Means total cost of my trip was Hotel Rent 1700 *8=13600 Sightscenes by Coach- 120/- Per pax. *4 = 480 Boat Cruise- 150/- Per Pax .* 4 = 600 Airpot Transfer-500*2 = 1000 [protected][protected][protected][protected][protected] Total = 15680 [protected][protected][protected][protected][protected] Wheras u had charged me Rs 21224.Please let me know for what u had charged me so high.I had travled many times through yatra but realy this time i feel i am cheated from you people. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Dear Mr. Chowdhury,
We deeply regret the inconvenience caused to you. Please be assured that we take every feedback from our customers with utmost sincerity and ensure that they are incorporated in our service offerings in future.
We will get in touch with you very shortly to resolve this to your satisfaction. Feel free to write to us directly on [protected]@yatra.com
Sincerely,
Yatra Care
We deeply regret the inconvenience caused to you. Please be assured that we take every feedback from our customers with utmost sincerity and ensure that they are incorporated in our service offerings in future.
We will get in touch with you very shortly to resolve this to your satisfaction. Feel free to write to us directly on [protected]@yatra.com
Sincerely,
Yatra Care
Yatra.com — poor services and being cheated
i had a confirmed booking of flight ic 686 from mumbai to ahmedabad on the 15th oct 2009 thats a domestic flight and the agent no where mentioned that this flight takes off from an international terminal or is a abroad bound flight taking customers on a domestic sector too. my experince started when i reached the domestic airport and was told to go to the international terminal for this flight.when i reached the airport they said the flight was closed although it was delayed by 1 hour so technically i was on time. i was suprised instead of having a confirmed ticket how my seats were given to someone else.
when i tried to contact yatra in india they said there was no such booking after a lot of arguing they said since the booking was done in uk they dint have the details.
i wrote to them twice on thier website to no reply today when i called then i get reasons such as,
why dint you call you and check with us on which terminal the flight takes off??
am shocked i should call them to check back arent they the one to do that they make it sound as if they did me a favour by giving me this flight.
the tell me in a rude tone what do you want us to do its your mistake as you were a no show??
you booked the ticket from the website and not from us what can we do ??
i cant understand i booked the ticket from the website and not from them what are they trying to say here and also check the email it says to reconfirm your booking and this is no where mentioned on the entire email.
how said is this customer service and how much pain and stress it has caused me unbeleivable to be spoken by rude representative and representative who have no sense of customer service.
wonder how can i escalate this complain and make others aware who use the website to read my experience before using yatra.
.
Yatra.com — no transfer services
My name is Sunil Kumar Mittal. I havebooked a package from yatra.com for singapore,malasia,thialand from 17 of june to 27of june. When i reached singapore i did not got any transfer from airport to hotel.i hired a taxi and went to hotel. when i ringed to the singapore agent he did not recieved a call. Next day no one took us for the city tour.And the other day we do not got any transfer to the cruise also.
When we talked to our yatra travel agent he told that he is not there to listen the problems of every clint and our singapore trip was spoiled.
So now i want you to get us refund for our singapore trip.
Thank You
Dear Customer,
Thank you for contacting us at Yatra.com.
We truly apologise for the inconvenience you have faced in this regard.We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at Yatra.com.
We truly apologise for the inconvenience you have faced in this regard.We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Yatra.com — Poorest service
This complaint is against yatra.com which is a service provider regarding hotel booking.Few days earlier I booked a hotel in Agra called Rose home stay and paid the required payment online and they comfirmed me immediatly. After that, they called me and told that they cannot provide any room in the said hotel and charged a hefty for a new booking in another one in a irresponsible manner. Moreover, they were not ready to show any reason for this kind of harrasment.
After so many request and insistence, I had got booking in another hotel.
Today, I arrived at the same and again harrased. They provide me a shabby and untidy room and even the hotel manager saying that they are instructed to provide this kind of room from Yatra.com.
I would like to aware the consumer who are tend to get any kind of service from yatra.com, please think twice and you definately will get in fix after doing so.Kindly be aware of this yatra.com services.