[Resolved]  Yatra.com — Ticket not booked but money charged and now no refund from 20 days

Yatra.com — no refund of money

i have tried to book a ticket from Vizag to Patna on 08/10/08.At the last step of payment process a message appears on the sereen that some error has been taken place and you money will be refunded in 9 days.However no refund has been made till date.My ref no is:DOKNA

I booked a ticket from Bangalore (BLR) to Cochin (COK) for 13 Sep 2008 using Yatra.com and happened to cancel the ticket well before the time constraints. The only option they provided was to call their phone number to do so. The person who did the proceeding gave me a cancellation reference number and promised me to send a confirmation email. After two months now I never got an email or the money refunded.

I called the refund department and they are saying so many excuses and that there are some issues between airdeccan and king fisher and they dont know when the refund would happen. They gave me so many numbers. But most of those numbers were fake and looks like they don't have any plan to refund the money. If so I'll loose 6500 rupees with the irresponsibility of this site.

Yatra.com — Money charged but no ticket

Below is mail from Yatra.com
Where they have not yet given my money back for their error.
...............


Dear Mr. Vasista,Greetings from Yatra.com
This is with reference to your email dated 19th July, 2011, regarding the booking.

We would like to inform you that due to some technical error your booking was not confirmed and to check if amount is charged we request you to send us the following information.

1) Date of Transaction.
2) Credit Type ( Credit Card/Debit Card or net banking).
3) Bank Name.
4) Amount Charged.
5) If card then card number ( only 16 digits ).
6) Transaction reference provided by bank.

Please send us the above details and the bank statement in a PDF format if the payment has been charged and is reflecting in your latest statement. Once the same is received we can check our records and then can revert back to your query accordingly.In case you wish to book the same itinerary, we would request you make a new booking on Yatra.com.We apologize for any inconvenience caused and hope you view this as an isolated incident. We look forward to assist you with your future travel plans.
For further assistance, please to contact us at [protected]@yatra.com. A Yatra representative will be happy to help you.


Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +[protected] | 7 Fax:[protected] |
Dear Customer, we would like your feedback on your experience with Yatra.com. Click Here to tell us more about this interaction.

Dear Customer,

Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard.Please share your contact e-mail/number & our concerned team would contact you soon in this regard.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

Yatra.com — charged money without giving ticket

I had booked my train ticket online on 25/08/2011 at 11.29 am through www.yatra.com for Rs.171/- through my credit card. After typing my password the payment got processed but I was not issued with a ticket and the message that the processing of ticket is on was continiously played till 04.00 pm. I lost my money and ended up without tickets. I wrote to the Yatra but they have not replied till date. This fraud of yatra needs to be brought to the notice of the public.
Willy

Dear Customer,
Thank you for contacting us at Yatra.com.
We apologise for the inconvenience faced by you. We would request you to share your contact or travel details with us so that one of our Customer Service Representative can call you and assist you with your concern.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards

Yatra Care

Dear Mr Adari,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be assured this is most definitely not the quality of service we aim to provide our customers. The refund for the reference # DOKANA was already processed from our end on 13 OCT 2008. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care

Dear Mr.Sam,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Our team have informed you regarding refund under yatra booking reference number 2AXA9A and have requested to please contact Air Deccan for the same as for your booking Yatra.com has just provided you the platform to book with Air Deccan, Payment of your booking has been charged by Air Deccan. We understand your inconvenience, but we are unable to process any refund for your booking as payment is with Air Deccan.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care

Hi
I have ticket booked from Lucknow to ahemdabad form[protected] useing by yatra.com but i paid the money by nt banking bt they said transaction is faild. Can u refund my money plz check it