[Resolved] Yatra.com — no refund against cancellation of ticket | |
dear sir. I had booked a ticket at yatra.com office situated at cannaught place, new delhi, on 19th of jan for a srilankan flight from delhi to male'.this flight was rebooked for 20th jan 2009after paying penalty for no show on 19th.i later cancelled the ticket at yatra.com office where i Was told that the balance will be transferred to my account after 21 days.till date there is no transaction done in this regard and their agent says that it has already been done.what should i do next? Please gu ide me further. Regards Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Mr. Srivastava,
Thank you for contacting us at yatra.com.
Our Customer Care Team has been in contact with you regarding this post. We have processed full refund for both the booking references from our end on 7th June 2011. The refund would reflect into your account in next 5-6 working days. We have also sent a mail to your email address for the above concern. Request you to through the same mail.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Thank you for contacting us at yatra.com.
Our Customer Care Team has been in contact with you regarding this post. We have processed full refund for both the booking references from our end on 7th June 2011. The refund would reflect into your account in next 5-6 working days. We have also sent a mail to your email address for the above concern. Request you to through the same mail.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
I had booked two tickets on 13 May 2011 by calling yatra.com. I requested to book ticket from Delhi to bangalore for 15th May 2011. Agent booked tickets and gave me PNR numbers.
With these PNR numbers I reached to delhi Airport at got printout from air india Ticket window.
I was surprized that tickets were from Bangalore to Delhi instead of Delhi to Bangalore.
I got tickets canceled from Airindia ticket window as these were refundable tickets and called many times to Yatra.com call centertore fund. After too many calls they refunded after cutting 700 per ticket charged by Airindia and 500 per tickt as processing fees.
I requested many times to Yatra to give me full refund as this was mistake done by the Agent but they are giving me unnecessary reasons and not refunding my money.
Even they are not refunding what refund has been made by AirIndia.
Pls help me gettting my money back.
Below are Booking details.
Date of Booking 13/05/2011
Date of jurney 15/05/2011
1.PNR 46IOXX
Yatra reference 6777285
2. PNR 46H7P4
Yatra Reference 6777161