[Resolved]  Yatra.com — Regarding cancellation of flight

I had booked a ticket from Cochin to Delhi for 22nd May 2009 in March 2009. Then i due to some reason i thought to cancel the flight and called up Yatra customer care on 1st April for knowing the cancellation charges.

Miss Bhavana Malik, one of the travel consultants on call, gave me the following statistics for cancellation charges:

For a non-refundable ticket, the base fare will not be refunded and an additional yatra service charge will be levied as 150 rupees for online cancellation.

After getting the statistics i finally decided to cancel the ticket.

1. There was no option to cancel this flight online.
This was not told to me by the travel consultant.

I sent a mail to yatra asking for the reason why i am not able to cancel the flight online.

I got a reply saying GO-Air flight cannot be cancelled online from Yatra.Com and an additional information about cancellation charges as follows:
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Airline charges: Rs.750.00 per person per sector

Yatra Service fee:Rs.300.00

Please note that online cancellation facility is not available for Go air bookings.

In the case you are agree with the charges and want to go ahead with cancellation, please send us the e-mail confirmation at [protected]@yatra.com with the acceptance of the cancellation charges.Please send your confirmation mail at least 24 hours prior to departure of the flight.
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I called back yatra again on 3rd april and talked to Mr. Ashutosh Sudha on this mismatch(mismatch of Bhavna Malik's conversation and the mail).

2. In the call Ashutosh told me that you wont be getting any refund for the ticket and Bhavna Malik gave you a wrong information and also the mail contains wrong information..

I called yatra everyday to talk to superiors over this and talked to these consultants respectively:
Ajay Sharma on 3rd april
Manisha on 7th april at 12 PM
Priya Narang(Travel consultant in customer relationship department 12:30PM on 7th april)

Finally my call was connected to Mr. Mohit, a team lead for all these people and he said even though we(yatra) made a mistake, we will not refund any thing to you, we are sorry.

Please help me over this.
My Yatra reference no. for booking is 65JBSA and the ticket price was 2800.

looking Forward for your speedy response.
Akhil Gupta
[protected]
Trivandrum