[Resolved]  Yatra.com — Delay in refund of a cancelled Paramount Flight

Hi. I have called Yatra regarding refund pending from Yatra for my Paramount Flight no I7 463 from Hyderabad to Bangalore on 10 Mar 2009. I have called once in April and gave a follow up call on 09 Jun 2009. My money is not yet refunded. I would also like bring to your notice rude behavior of one ythe customer care representatives, Mr Praful Kumar . He told me I never called before as there was no record of my first call. I tried to explian that its my problem but he kept insisting that I havent called earlier and that refund will not be processed unless customer calls. He was rude and persistently kept on telling me how I claim that I called earlier. It was annoying. I told him I was given Paramount airlines phone number also earlier and for that he says its not a big deal that I had Paramount airlines number and proves nothing. After taking the reference for this call no 2491538 I asked him to transfer me to his manager or superior He kept me on hold for 15minutes but never transferred me. I havent foudn anyway to escalate the issue with Yatra Customer Care senior management as their online customer feedback form doesnot accept even english letters A-Z, apparently they accpet special charaters in feedback!!!

I called up Paramount Airlines and they claim that they have refunded money back to Yatra on 27 May 2009.

Please advice !