[Resolved] Yatra.com — Money taken but ticket not issued

[Resolved] Yatra.com — Money taken but ticket not issued

S spc from Delhi, Delhi

I had booked a ticket on 20th September 2009 (Yatra Reference Number: NV52LC ) for IT-136 from GAU to BOM for travel on 22nd September 2009. The money (Rs. 7,147.00) was taken out of my account through OnlineSBI (Reference Number : MSBI[protected]IG11152968 TRANSFER TO [protected]). Even my account on yatra.com says that the payment was a SUCCESS. My repeated emails to yatra.com has not yielded any response. It looks yatra.com has ripped me of my money and never issued the ticket. I suppose this constitutes a clear case of fraud. Any advice from anyone as to what should be the next course of action ? Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

SUBBAN JAYAPRAKASH

from Chandigarh, Chandigarh

I also had the same problem. I have booked from Chennai to Delhi on 10th September and after acceptance the money was debitted but once asking for ticket issuing it said it was not successfull.

Subsequently I asked Yatra over e-mail and complaint no.ID 4115431 was automatically appeared but subsequent e-mails no response.

I do not know why Yatra is not doing proper service, Also find difficult to contact by phone.

spc

from Delhi, Delhi

The good news is that after I posted by complaint on this website, yatra.com (which did not respond to my direct attempts to reslove the matter) immediately got in touch on the basis of my above complaint. On 29th Septemeber they refunded the full amount to my bank account.