[Resolved] Yatra.com — Cheated By Yatra for selling Discover the World Offer | |
Hi, I am Ruchi from Bangalore .Few days back (9th May) I got a call from Yatra.com regarding their discover the world holiday plan syaing i have been selected one of 150 customer to get this offer,they informed me that once I buy their offer for Rs. 6999/-, I will get the vouchers worth Rs. 40000 (Rs.18000 for international holiday & Rs. 22000/- for domestic holiday).I bought that holiday voucher of 5999 Rs Domestic and when I tried redeem that vouchers, IFirstly I had to struggled 5-6 days to reached the attendant, i just waisted my money and Time on them except hering music on wait call,, Finally one day able to connect to booking Dept.,booking department inform me that I can redeem only one voucher of worth Rs.1000 for Hotel orone holiday voucher of Rs.3500/-, which they manipulated while selling when i asked Only One voucher. But Mr. Jay from yatra Team misguide me saying madam you can use 14000 and 4000 Rs total 18000 Rs voucher for holiday. I asked for my money back but they said I have to contact Sales Team ve. While selling their voucher Yatra.com salesman told me that I can redeem my voucher any time I just need to call him.I want to plan to Goa in Dec. they are bsaying only 3500 Rs voucher can be used for holiday and onle one 1000 Rs if i only booke hokel. I have been misguide , cheated by Yatra.com just to increase their sales. In future i am not going to use Yatra service to book airline or other serivce , ATTENTION OTHER I[censored] R GETTING SUCH CALL. ATTENTIN!!!!!! . THEY MUST BE HAVING RECORDING .PLS YATRA.COM LISTEN COMMUNICATION B/W MR JAY FROM YATRA.COM SALES COORDINATON AND ME. With Sadness Ruchi Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 14 Comments | |
Comments
Looks like I am also being cheated the same way. Someone from Yatra.com called on my mobile and gave the same offer. I asked her the reduction in price that I can get if I take this offer for a Bangalore-Calgary return ticket. She said she will check and get back to me. After a while, she called back and said the actual fare of the the return ticket is Rs. 61, 000 and if I take their offer I can get it for Rs. 43, 000. She even explained the maths to me saying if I add Rs. 7, 000 (the cost of buying the offer), I stand to gain by spending only Rs. 50, 000 for the ticket costing Rs. Rs. 61, 000. After that I paid nearly Rs. 7, 000 online with my credit card and purchased the voucher. And yesterday got their email saying I am eligible for "Eight International Air Ticket voucher worth Rs. 1000/- each – Total value Rs.8000/-" !!! When I sent an email requesting explanation, another lady is telling "Sir, we cannot refund the money, we will send you a Polo watch worth Rs. 3, 500" !!! I am now trying to get my money back. So Folks, beware of this Discover the World Offer from Yatra. You may end up discovering how easily they can cheat and wearing a Polo watch!!! PLEASE SOMEONE TELL ME HOW TO GET THE CASH BACK FROM THESE CHEATS -- DA, Kerala
Hi,
This is not really a complaint but a review note for customers like me.
I too got a call saying if I pay Rs.6024, I am getting travel vouchers (including 4*500 domestic flight, 4*1000 domestic hotel, 4*2500 domestic holiday, 4*1000 international flight, 4*3500 international holiday) worth Rs.27000, plus a polo watch worth Rs.5000 and Money Saver Card for shopping purpose with which I can get discounts starting from 10 to 25% depending on the outlet I am shopping at. They said I can use this card for unlimited times per day and I can shop from Rs.10 to Rs.10 Lacs. To be really frank,
1. Travel vouchers can be used only 1 at a time that too on basic fare of your ticket (only return tickets meaning that u ll have to book both onward and return from yatra) which is not going to help much. I personally feel tickets are cheaper on other websites sometimes. Better watch out.
2. Polo watch is still Ok, looks like all the payment is just for the watch, now not sure if that watch is really of Rs.5000.
3. Money Saver Card is completely waste for people residing out of Delhi and NCR as they have very limited outlets (not visited too often by common people) for other locations which again have terms and conditions, for a few of them, the validity even expires. It's utter waste. I felt like throwing it after looking at outlets and expiry. I mean hell, u cant buy diamonds everyday or go for some skin diagnosis everyday.
Friends, even i[censored] get multiple calls like this, please say NO!!! It's just business which common people wont understand ;).. listening about Polo watch makes the offer more fancy..as they know how human mind works..lol :D
Well wisher,
- K
This is not really a complaint but a review note for customers like me.
I too got a call saying if I pay Rs.6024, I am getting travel vouchers (including 4*500 domestic flight, 4*1000 domestic hotel, 4*2500 domestic holiday, 4*1000 international flight, 4*3500 international holiday) worth Rs.27000, plus a polo watch worth Rs.5000 and Money Saver Card for shopping purpose with which I can get discounts starting from 10 to 25% depending on the outlet I am shopping at. They said I can use this card for unlimited times per day and I can shop from Rs.10 to Rs.10 Lacs. To be really frank,
1. Travel vouchers can be used only 1 at a time that too on basic fare of your ticket (only return tickets meaning that u ll have to book both onward and return from yatra) which is not going to help much. I personally feel tickets are cheaper on other websites sometimes. Better watch out.
2. Polo watch is still Ok, looks like all the payment is just for the watch, now not sure if that watch is really of Rs.5000.
3. Money Saver Card is completely waste for people residing out of Delhi and NCR as they have very limited outlets (not visited too often by common people) for other locations which again have terms and conditions, for a few of them, the validity even expires. It's utter waste. I felt like throwing it after looking at outlets and expiry. I mean hell, u cant buy diamonds everyday or go for some skin diagnosis everyday.
Friends, even i[censored] get multiple calls like this, please say NO!!! It's just business which common people wont understand ;).. listening about Polo watch makes the offer more fancy..as they know how human mind works..lol :D
Well wisher,
- K
Dear Customer (DR_DA)
We regret the inconvenience this may have caused you. Our team would have contacted you on the above query and we hope they were able to resolve your concerns. We have processed the refund to your credit card account on 3rd August, 2011 details of which we have sent to your e-mail on 25th August. We would request you to share the details with the bank to enable them to trace the money and credit the amount into your account. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
We regret the inconvenience this may have caused you. Our team would have contacted you on the above query and we hope they were able to resolve your concerns. We have processed the refund to your credit card account on 3rd August, 2011 details of which we have sent to your e-mail on 25th August. We would request you to share the details with the bank to enable them to trace the money and credit the amount into your account. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
Dear Customer (kanr)
Thank you for taking the time to provide your review on the product.
As per the T&Cs of the offer, each voucher can be redeemed for a single transaction. The total value of the vouchers provided to you is worth Rs. 27000/- as against a payment of Rs. 6024/-. Hence, you do have a saving on each transaction made by you post purchasing the vouchers.
Also, the Polo watch provided to you does retail at an MRP of Rs 5000/-. The money saver card included in the offer can be used in more than 1900 outlets within & outside India. You would get the discount upto 25% on the card while purchases in Hotels, Pharmacy, Restaurants, Lifestyle. etc.. We would like to inform you that the money saver card can also be used in major cities & capitals accross India like in Ranchi, Tirupati, Pune, Trichur, Agra, Aurangabad, Raipur, Vellore, Pondicherry, Andaman & Nicobar and many more.
We would like to take this opportunity to reassure you that all offers brought out by Yatra.com are legitimate and designed to the best benefit of the customer as well.
Should you have any further queries regarding this offer, we would request you to contact us at[protected] or email us at [protected]@yatra.com
Best Regards
Yatra Care
Thank you for taking the time to provide your review on the product.
As per the T&Cs of the offer, each voucher can be redeemed for a single transaction. The total value of the vouchers provided to you is worth Rs. 27000/- as against a payment of Rs. 6024/-. Hence, you do have a saving on each transaction made by you post purchasing the vouchers.
Also, the Polo watch provided to you does retail at an MRP of Rs 5000/-. The money saver card included in the offer can be used in more than 1900 outlets within & outside India. You would get the discount upto 25% on the card while purchases in Hotels, Pharmacy, Restaurants, Lifestyle. etc.. We would like to inform you that the money saver card can also be used in major cities & capitals accross India like in Ranchi, Tirupati, Pune, Trichur, Agra, Aurangabad, Raipur, Vellore, Pondicherry, Andaman & Nicobar and many more.
We would like to take this opportunity to reassure you that all offers brought out by Yatra.com are legitimate and designed to the best benefit of the customer as well.
Should you have any further queries regarding this offer, we would request you to contact us at[protected] or email us at [protected]@yatra.com
Best Regards
Yatra Care
Dear Customer,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please share your booking details & contact e-mail and number to investigate further & assist you in this regard.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please share your booking details & contact e-mail and number to investigate further & assist you in this regard.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
I have already emailed the team yesterday and awaiting response & refund.
Dear Customer,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please send your booking details & contact e-mail and number once again on [protected]@shiftthoughts.com. or [protected]@yatra.com for better assistance.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please send your booking details & contact e-mail and number once again on [protected]@shiftthoughts.com. or [protected]@yatra.com for better assistance.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards,
Yatra Care
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Thank you for taking the time to share your feedback with us. We assure you this this is definitely not the standard of service we at Yatra.com endeavor to provide our customers.
Request you to send us your contact details and the reference numbers for the above transaction on the email address [protected]@yatra.com. This would enable us to investigate this case and respond to you with a resolution.
Best Regards
Yatra Care