[Resolved] Yatra.com — CHEATED!!! | |||
i booked a ticket on this stupid site and after i did my payment through HDFC net banking the site never came up with a PNR No or transaction no even after i was debited . my ticket was to be booked for the next afternoon. called the customerr support at least 12 times, explained my problem 12 times to 12 different ... as it was an urgent issue but the customerr care executives are so so so bad.. not even one came up with a solution to my problem. they were just an useless bunch of They came up with rubbish answers, wrong fares, bad English, or kept me on hold n never came back. they say that they will revert within 24 to 48 hours... but i hardly have even 15hours before boarding the flight. the worst site ever! Damn salman khan made some stupid advertisement.. but this is what the actual picture is.. wish someone could show this complaint to him. and if someone really does.. then, Mr. Salman.. why do u make false promises to people?? just coz your getting paid billions of rupees for one damn ad? This damn Yatra.com is filling up their own pockets by draining out ours...! and thanks to the customer care team, i missed a very important meeting And have to face much more trouble because of you damn unreliable people Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr Nadia,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the full refund for the amount of INR 4291 for reference number YT9870221 on 21st July'12. Since the transaction was done through net banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
Should you require any further assistance, please call us on[protected] or [protected] or alternatively write to [protected]@yatra.Com
Best regards
Yatra care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the full refund for the amount of INR 4291 for reference number YT9870221 on 21st July'12. Since the transaction was done through net banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
Should you require any further assistance, please call us on[protected] or [protected] or alternatively write to [protected]@yatra.Com
Best regards
Yatra care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Thank you for contacting us at yatra.com.
We truly apologise for the inconvenience you have faced. Would request you to please share your booking details & contact e-mail at [protected]@yatra.com to investigate further & assist you in this regard.
Best Regards
Team Yatra.com