[Resolved] Yatra.com — Free Mobile Scheme Fraud | |||
I booked my International return ticket through YATRA on 14th of Dec 2010 ( Booking Reference No.5837058). I was told about the free mobile offer. I made a partial payment of RS 43000 on 14 dec itself. Did my address verification on 15 dec 2010 for free mobile and made a remaming partial payment of 7872 on 22 dec 2010. I called th customer care 2-3 times to know why havent I recieved the mobile, they simply refuse me by saying that i made partial payment on 22nd dec, and last date was 20th. I have gone through the terms and conditions and it says as below. Bookings made till December 15, 2010 are eligible to get the Free Mobile Phone. Only address verification requests submitted till December 20, 2010 will be eligible to receive the Free Mobile phone. Please check your email for instructions on how to submit a verified address for delivery of the phone. I did address verfication on 15 of dec itself. regarding partial payment according to terms and conditons which is In case the customer avails the Partial Payment facility, he/she will receive the mobile only after the complete payment is made. I made my complete payment of 22nd dec. 2010 now your yatra team is saying i not eligible for the offer. whereas i have gone through the terms and conditon and i dont see anywhere I am wrong. In case my dispute is not resolved, I will be cancelling my yatra booking, and will not ever make a mistake of doing my any booking through yatra in future. Alok Bhati Delhi [protected] Booking Reference No. 5837058 check out the offer yourself: http://www.yatra.com/cheap-flights/free-mobile-offer.html Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Alok,
We have looked into the matter and would like to thank you for your feedback on the Free Mobile Offer.
As per the Terms and Conditions on the offer (as per - http://www.yatra.com/cheap-flights/free-mobile-offer.html), the full payment for the tickets had to be made by 15th December to be eligible for the offer. As you have confirmed that the payment was made by you on 22nd December, your booking wasn't eligible for this offer.
Should you require any further details from us, request you to contact us at [protected] or email us at [protected]@yatra.com to enable us to assist you.
Best Regards,
Yatra Care
We have looked into the matter and would like to thank you for your feedback on the Free Mobile Offer.
As per the Terms and Conditions on the offer (as per - http://www.yatra.com/cheap-flights/free-mobile-offer.html), the full payment for the tickets had to be made by 15th December to be eligible for the offer. As you have confirmed that the payment was made by you on 22nd December, your booking wasn't eligible for this offer.
Should you require any further details from us, request you to contact us at [protected] or email us at [protected]@yatra.com to enable us to assist you.
Best Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
It's extremely distressful that you have to face delays. Please don't worry now, we'll take care of it now that we have noted your ref # and will get back to you very soon.
Alternately you can write to us at [protected]@yatra.com
Thanks and regards,
Team Yatra.com