[Resolved]  Yatra.com — fraudery

Address:

Pune, Maharashtra

I did a Hotel Welbeck Residency,ooty booking with yatra.com on 11th may 2013 , after making the payments i got the confirmation and Hotel Vouchers from Yatra.com that the booking is confirmed . I asked my guest to go with the voucher details to the hotel and check-in at the hotel . Once the guest went there they came to know that its a fraud booking as there was no such booking was confirmed from the hotel and the Hotel people confirmed that the hotel is totally full so they cant provide any room to the guest .When i contacted them i spoke to a person named Rohit over there who promised me to resolve the issue on immediate basis and after that call i kept waiting but no one gave any call to me . God knows how the guest spent their whole night as there was no rooms available in any hotel . The very next day i provided The Taj Savoy Ooty @ Rs 13,000per night for 2 nights . When i contacted yatra.com they said that they will refund the whole amount in our account from which it was deducted but what about the problems through which the guest went for whole night ? who is going to compensate it ? I request the consumer forum of india to take action again Yatra.com to provide the compensation against this financial loss and mental trauma .As a citizen of india i expect the government to take proper legal action against them and protect the consumers from such frauds and give proper punishment to such fraud companies .Im mentioning the details which i got from yatra after booking in the Hotel voucher sent by them .



Hotel Voucher
Yatra.com
Yatra Helpline[protected]
Please present this hotel voucher and a valid photo identify proof at the time of check-in at the hotel.
Booking Information
Yatra Reference Number: YT11142724
Yatra Voucher Number: A-250653
Supplier Ref Number: YAT[protected]
Booking Status: Confirmed
Yatra Voucher Date: 11 MAY 2013

Hotel : Hotel Welbeck Residency
Address: Welbeck Circle,Club Road,Club Road,Ooty,India
Phone: [protected]

Booking Details
Guest Name: Mr JAGDISH KHULGE
Number of Guest: 3
Adults: 2
Children (Under 12 Years): 1
Check-in: 11 May 2013
Check-out: 13 May 2013
Nights: 2
Room Type: Super Deluxe Room

Inclusions:

Breakfast


Cancellation & Amendment Policy

No refund if you cancel this booking. You might be charged upto the full cost of stay (including taxes & service charge) if you do not check-in to the hotel.

Wishing you a happy stay with Yatra.com!

For more information on your booking, call us at[protected]. Please mention the Yatra Reference Number provided above to retrieve your booking.
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