[Resolved]  Yatra.com — Incorrect PNR made me lose out 50,000/-

This is regdg Yatra Incident #:[protected]when I used this as reference in the last 6 calls), each time the unprofessional executive kept asking me for the PNR # and also what is complaint. I am shocked to see such poor infrastructure and service from a travel portal.

I logged 2 complaints on the same incident # on 2 May 2012 and have yet got a formal reply after 7 days. I have moved the complaint and am sure to send legal notice to such irresponsible service provider. I start in reverse order

I booked a MOM-DEL-MUM flight on 1st May on [protected] with an airline PNR XFJ3CH for flying on 2nd May and return on 5th May. I traveled Bangalore Mumbai on 1st May through Yatra and just was back to see my family and enjoy the one day off.

On 2nd I started from my house at 4am and reached airport at 4:45am to only realise that Yatra had made a huge error. Go AIR w [U]confirmed in writing[/U] that there was no reservation made by Yatra for my name on that flight. They further checked all flights for Delhi and confirmed that no ticket was booked. a little minutes later the manager rightly pointed out that the PNR for my return journey is same but my return was with Indigo and there was no way the same PNR could be used.

I further could not get any tickets for Delhi for 6 am flight as all were running full and have now managed to get GO AIR PNR 40K0US at Rs. 12,000/- departing at 7:55pm. I had a meeting with a Head HR at the airport at 9:30am but lost the deal as I never made it on time.
I spent Rs. 4000/- additional and also never reached in time for my first meeting and suffered a loss on Rs.50,000/-. Who the hell is responsible for such a careless attitude.

The working times are so useless as there was no one from Yatra I could speak to at 5 am to solve my problem. I am amused to see the issue and the fact that your call centre does not respond. And also this is not the first time and issue

[B][U]SECOND Booking Reference # 8954336
[/U][/B]
refer to the attached itinerary from Mumbai -NY-Chicago-Mumbai

This was booked through Yatra.com for British Airways and I was also informed on the email that I am allowed to carry 2 baggage check in and 1 hand.

I had 2 check in baggage with me and no hand luggage and when I was boarding my flight and BA had no problem but from New York to Chicago American Airlines refused to allow 2 piece baggage and I had to spend $25 for the extra baggage fee.
It was sad that they were not even willing to talk and I called Yatra but they have yet not responded to the email

I am looking at a reimbursement from whoever was the person who gave out the wrong information as it was sad that such important things are ideally not mentioned on the tickets.

I look forward for getting the refund of amounts 16325/- spend due to your errors and also extra compensation of Rs. 50000/- for harassment and business loss which ideally Yatra is not even apologetic / sympathetic about.