[Resolved]  Yatra.com / International Air Ticket — Air Ticket Cancellation amount refund to someone else's credit card account

I had purchased a return ticket (Mumbai-Copenhagen) for journey dates 31st August 2009 (Mumbai-Copenhagen) and 21st December 2009 (Copenhagen-Mumbai) on Turkish Airlines from Yatra.com office

(Address - YATRA ONLINE PVT LTD
SHOP NO.6/7,GRND FLOOR,KAR
STADIUM CIRCLE,NAVARANGPUR
AHMEDABAD
IATA : 143 63904
TELEPHONE:[protected]/09)

at Ahmedabad (Navrangpura area). The E-Ticket number is 235 [protected]. The ticket was purchased using my credit card ([protected]). I cancelled the tickets on 13th August 2009. According to the rules, the amount (after deducting a cancellation charge) should have been refunded to my credit card account. The executive in Yatra's office told me that it would be done within 45 days at most. I kept tracking the progress regularly, and was every time told that it would take a few more days. Finally, on 29th September, I got to know that the amount had actually been refunded on 20th August itself, but to a different credit card number belonging to someone else. This is gross wrong-doing on behalf of the agency, and when I tried to reason with them to revert the amount back to my account, they asked me to settle with the person who got the money. I have been made to go through emotional harassment, as well financial loss (interest payment on credit card account which would not have been there if the refund was done correctly). My sincere request to you to ensure that justice is delivered.

thanks
Anirban Das
Student, PGP Batch of 2008-10
Indian Institute of Management, Ahmedabad
Phone: +91-[protected]