[Resolved]  Yatra.com — Flight cancellation and not informing even on the date of travel

Address:

Kottayam, Kerala

I am Dr.Joshua Abraham and I had booked three tickets for my travel from Kolkotta to Kochi in January 2010 for the travel on May 1st 2010.

On the date of travel when me and my family reported for boarding pass, simply it was informed that the flight is cancelled for the Hyderabad-Kochi sector.

Mind it the tickets were insured also for flight delay and cancellation, but not a single paise was compenensated.

Yatra I do not have any hesitation in saying the most IRRESPONSIBLE travel agent.

Read below for the complant I made to Yatra and also till date I do not have any reply on that.

Also at the end the copy of tickets shown.


Dear Mr. Pavankumar,

Please recall the telecon I had with you yesterday night on the flight cancellation and subsequently arised problems. You had agreed to discuss the matter with the concerned as well as with your Managers and come back to me on the issue. I had not been any info till now.

Note :

1) I had received no mails, SMS and calls from any of Yatra personnel or from the Kingfisher Airlines regarding the matter. Why ? Don't you have any responsibilty on this ?

I was informed on the flight cancellation of the second sector of my booking, that is from Hyderabad to Kochi ONLY WHEN I WAS AT THE CHECK IN COUNTER FOR THE BOARDING PASS ON THE DAY OF TRAVEL. This is absolutely not acceptable and expected from Yatra. When complaned to the Airline people, They have clearly pinpointed Mr Qureshi of Yatra is responsible for this.

2) Though the Kingfisher issued us the three tickets, there was a 24 hour long delay for the travel. Me and my family had to stay back in Kolkatta. Wastage of our precious time, energy and money in addition to the mental stress.

3) I had a booking for Kingfisher Class service for the HYD -KOCHI. Instead we were issued tickets in a low cost flight Jetlite.

4) Our tickets were insured. Do make arrangement for the compensation for all the hardships we had undergone.

I would like to know your response to my complaints and on the hardships we had undergone and on wastage of precious time and money.

PLEASE TREAT THIS AS URGENT AND REPLY URGENTLY ON THIS MATTER.

Regards,

Joshua Abraham




--- On Thu, 1/21/10, [protected]@yatra.com <[protected]@yatra.com> wrote:


From: [protected]@yatra.com <[protected]@yatra.com>
Subject: Booking - Yatra Reference Number T6GKMC
To: [protected]@yahoo.com
Date: Thursday, January 21, 2010, 11:48 PM






Dear Mr. JOSHUA ABRAHAM,

Thank you for your booking with us. Your Yatra.com Reference Number is T6GKMC.
Please note that this is not your e-ticket number. A copy of the e-ticket has been mailed to your email address. Your My Bookings section will be updated in the next 15 minutes and you will able to download and print your e-ticket from My Bookings.

Please carry a printout of the e-ticket along with a photo identity proof such as driver's license, voter's ID or passport to the airline check-in counter. The airline representative will issue a boarding pass at that time.


Booking DetailsReference Number
Your Yatra Reference No: T6GKMC
(Please use this Reference No. in your communication with us)

Booking Details
Booking Date: 21/01/2010
Billing Address: PUTHUCHIRA, KALATHIPADY VADAVATHOOR.P.O.,KOTTAYAM (Kerala) 686010
Email: [protected]@yahoo.com

Passengers Details
1. Mr. JOSHUA ABRAHAM
2. Mrs. LIZA JOSHUA
3. Ms. MIRIAM JOSHUA


My Bookings
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Flight Details (Kolkata - Cochin)
Kingfisher Red
IT-3434
Kolkata
NSCBI Airport
at 06:50, 01/05/2010 Hyderabad
Rajiv Gandhi Intl Airport
at 08:50, 01/05/2010 2 Hr 00 Min
Non stop
Airline PNR
46YE6X
Refundable
Important Note: Kingfisher Red (Formerly Deccan) will operate from Terminal 1B of New Delhi and Mumbai airports.


Kingfisher Class
IT-802
Hyderabad
Rajiv Gandhi Intl Airport
at 12:00, 01/05/2010 Cochin
Cochin Airport
at 13:30, 01/05/2010 1 Hr 30 Min
Non stop
Airline PNR
46YE6X
Refundable
Fare Rules
Refund Type Refundable
Cancellation Policy
(Per Person Per Sector) Rs. 750 or base fare whichever is lower will be charged as cancellations fee. taxes would be refunded.
Re Issuance
(Per Person Per Sector) Rs. 750 will be charged as rebooking fee. rebooking in the same or next higher class is allowed, the difference in fare will be applicable.
Yatra Service Fee Offline Cancellation: Rs 310 Per Booking, Online Cancellation: Rs 160 Per Booking