Yatra.com — Refund not received after several follow up

19kumari.poonam

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had Booked a ticket from yatra.com in the month of December 2011. I have been following up with the Yatra.com since more than 3 months but still i have not received my refund of the ticket canceled.

PFA the details of the tickets in the PDF file.

I have not received the refund of the ticket canceled on 27 Dec, 2011, Reference ID : S1W7SE. As per the policy I should be receiving the complete refund amount as my ticket was on waiting list when it was cancelled.

I have made several complaints on the forum of Yatra .com and also mailed several times to [protected]@yatra.com, but i have not received any proper response other than the automated response from this email id. To my dismay the numbers mentioned in the website of yatra.com is only for assisting with the flight and hotel booking etc, whereas there is no facility wherein we can directly contact the customer care and get our problems resolved immediately for train booking/ cancellations.

Kindly let me know when do I receive my refund.

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Comments

isha kamra

from Gurgaon, Haryana

Date of journey was 21.4.2012 and ticket was cancelled on 24.4.2012 2 days prior it was cancelled as per the rules. But still i didnt got my cancelled ticket amount. I Called so many times for refund they always makes some excuses and avoid our complaint, executive either dont receive the call or they dont give the proper response, its almost a month and above, i use to check my credit card statement every month but it never comes.The PNR no. for the cancelled booking is : NWWPVU

But still nothing happened... seeking for the positive response, otherwise i have to take a legal action against the company.

Whatever amount is there we need our amount at any cost... Isha Kamra