[Resolved] Yatra.com / Yatra Travel Pack — Yatra.com debited amount from my credit card without authorization | |||
I have received a call from Dincy who is working with yatra.com and she explained the product of Yatra Travel Pack and asked for details, details were provided by me as she told no amount will be transacted with confirmation. and she called for confirmation where straightly I rejected and told not interested and strictly told not to debit any amount. But the same day the amount of Rs 6618/- was debited from my account towards Yatra Travel Pack. I tried to customer care number [protected] but the number is out of service and waited for few days, I have not yet received any vouchers. Request to please help me and do justice Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Dear Customer,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please share your contact e-mail and number to investigate further & assist you in this regard.
Should you require any further assistance, please write to [protected]@shiftthoughts.com
Best Regards,
Yatra Care
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We would request you to please share your contact e-mail and number to investigate further & assist you in this regard.
Should you require any further assistance, please write to [protected]@shiftthoughts.com
Best Regards,
Yatra Care
I have received call from Yatra.com regarding Yatra Travel Pack worth of Rs.6618/-. so, I will be getting Vouchers for Domestic and international flights from Yatra.com amounting to Rs.14000/- . In addition I will also get some Hotel Booking Vouchers worth Rs.14000/-.
I accepted the deal only for flights booking and not very much interested in Hotel/Holidays booking.
I have given my complete details and amount was deducted immediately from my account, but i didn't receive any confirmation message from them, hence i conclude they have cheated me.
This means Yatra.com have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash.
I feel this should be brought to the notice of people. I am sure that there must be A Law that “no customer can be forced to accept the terms just by informing him telephonically” – there must be written document with terms which should be signed by a consumer.
I am a common man, I am not at all interest of this package. Please refund my money.
Regards
Saikrishna
Mumbai
[protected]
I accepted the deal only for flights booking and not very much interested in Hotel/Holidays booking.
I have given my complete details and amount was deducted immediately from my account, but i didn't receive any confirmation message from them, hence i conclude they have cheated me.
This means Yatra.com have systematically planned to fool people by telling them about great discounts – which in reality is complete eyewash.
I feel this should be brought to the notice of people. I am sure that there must be A Law that “no customer can be forced to accept the terms just by informing him telephonically” – there must be written document with terms which should be signed by a consumer.
I am a common man, I am not at all interest of this package. Please refund my money.
Regards
Saikrishna
Mumbai
[protected]
sir,
on 5th january, 2012, RS. 6617 had been debitted from my platinum rewards primary card, but till date i had not received any information regarding this travel pack, and i unaware that u people will
get the amount on the same day, without giving any travel pack benefits, i was cheated liberally at lost, please make sure that i get my money back, or other benefits as informed by your officials.awaiting your reply, please make some decision soon.
on 5th january, 2012, RS. 6617 had been debitted from my platinum rewards primary card, but till date i had not received any information regarding this travel pack, and i unaware that u people will
get the amount on the same day, without giving any travel pack benefits, i was cheated liberally at lost, please make sure that i get my money back, or other benefits as informed by your officials.awaiting your reply, please make some decision soon.
Dear Customer,
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. We have processed the full refund of INR 6617 on 02nd Jan through Demand Draft. We have also shared the Demand Draft details with you. We hope that you the received the same.
Should you require any further assistance, please call us on :[protected] or alternatively write to [protected]@shiftthoughts.com
Best Regards,
Yatra.com
Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you. We hope they have been able to resolve your concerns. We have processed the full refund of INR 6617 on 02nd Jan through Demand Draft. We have also shared the Demand Draft details with you. We hope that you the received the same.
Should you require any further assistance, please call us on :[protected] or alternatively write to [protected]@shiftthoughts.com
Best Regards,
Yatra.com
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Anybody who had this problem can contact me at [protected]@yahoo.com . Combined together we can take this issue to regulatory authorities so that nobody can engage in this kind of malpractice . Also we will be able to take concrete action against Yatra Travel Pack company.