[Resolved]  Yatra — Fraud with PROMO Code

Address:

Hyderabad, Andhra Pradesh

I have booked a ticket on Sunday , 12-AUG-2012 with promo code SSUNDAY to receive a discount of Rs. 600 . However, when I made the final payment the total amount deducted was Rs. 3434 instead of Rs. 2834. I called up several times to the customer care only to end up with no proper justification of why this error occurred from your side. Customer care executive was only busy to give silly excuses instead of addressing the real problem, like I booked the flight at 6:59 AM while the offer is valid from 7:00 AM.I told him that I have the transaction statement of payment at 7:12 AM. He was then ready with another excuse that I didn't applied the PROMOCODE but was not ready to give me any sort of screenshots justifying that.
I am highly disappointed with this experience. I really had a pleasant experience with any sort of bookings with Yatra.com prior to this. If PROMOCODEs are not meant to be applied for the customers then there is no point of flashing them in your site homepage & creating a false hopes in customers to get the tickets at cheaper rates.
This is my worst online booking experience & I'm sure Yatra.com will be losing a potential customer after all this I have faced talking to customer care.

The last thing I can hope from Yatra.com is to provide a proper solution at least to this transaction.
Thanks
Dinesh