[Resolved] Yatra — Fraud by YATRA | |||
Hi, We booked a Corbett Trip through YATRA office at Galleria, Gurgaon and had a very bad experience. The YATRA people confirmed our booking at CORBETT HIDEAWAY for 2 nights 3 days (21st to 23rd April 2011), the package included jeep safari also. YATRA people took the entire payment (Rs 23800 for 2 rooms, Rs 3500 for jungle jeep safari and Rs 11000 for car) upfront. However when we reached the hotel, the CORBETT HIDEAWAY representatives told us that we had no booking and YATRA has not transfered any money to them. After having arguments/ discussions for 4 hours and with almost no support from YATRA people we managed to get an inferior room in the sister resort of CORBETT HIDEAWAY i.e. RIVERVIEW RETREAT but without a jeep safari for which yatra had charged us Rs 3500 upfront. We think that this is a cheating and fraud by YATRA, first we were not given the rooms in the hotel we booked and then we got no jungle safari. What the hell will a person do in CORBETT without a jungle safari? Please find the travel vouchers in the chain mail below. We request you please lodge this complaint and get our money (Rs 27300) refunded. Here are the travel voucher details: Yatra Reference Number: YT6557471 Yatra Voucher Number: A-155215 Supplier Ref Number: YT6557471 Booking Status: Confirmed Yatra Voucher Date: 15 APR 2011 Thanks, Sumit Kaushik Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Yatra Team
Yatra Ref No. 6422799
For more than 10 days I had been waiting for your response. I am sure It would never come because at Yatra you believe in cheating and misguiding your customers. Well I have sent registered reminder cum legal notice to your head-customer service. I am going to file law suites against you for fraud, cheating and misguiding.
Rajeev Bhatnagar
Yatra Ref No. 6422799
For more than 10 days I had been waiting for your response. I am sure It would never come because at Yatra you believe in cheating and misguiding your customers. Well I have sent registered reminder cum legal notice to your head-customer service. I am going to file law suites against you for fraud, cheating and misguiding.
Rajeev Bhatnagar
Dear Mr Kaushik,
We truly apologise for the inconvenience faced by you during your travel to Corbett.Omissions on our part, if any, have been completely unintentional. The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon. As a gesture, we are refunding INR 4000 for the booking. We have dispatched the cheque of INR 4000 from our end on 6th August 2011, the receipt # for the same is 213608. Request you to wait 3-4 days for the same. Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
We truly apologise for the inconvenience faced by you during your travel to Corbett.Omissions on our part, if any, have been completely unintentional. The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon. As a gesture, we are refunding INR 4000 for the booking. We have dispatched the cheque of INR 4000 from our end on 6th August 2011, the receipt # for the same is 213608. Request you to wait 3-4 days for the same. Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care
Dear Mr Rajeev,
We truly apologise for the inconvenience faced by you during your travel to Marutius.Omissions on our part, if any, have been completely unintentional. We have processed the refund for the reference # YT6422799 for the amount of INR 11000 from our end. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
We truly apologise for the inconvenience faced by you during your travel to Marutius.Omissions on our part, if any, have been completely unintentional. We have processed the refund for the reference # YT6422799 for the amount of INR 11000 from our end. We hope you must have received the same into your account.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
To Yatra Care
You guys are real crook. You post on net, you sms informing that the money would soon be transferred in my account but you never refund the money. Real smart. But what do you think? This type of business ethic is going to work forever. You think people are fool to revisit you. This is sad that Yatra like company survive and flourish in country like India. In US you guys would be on the road-Bankrupt.
Rajeev Bhatnagar
You guys are real crook. You post on net, you sms informing that the money would soon be transferred in my account but you never refund the money. Real smart. But what do you think? This type of business ethic is going to work forever. You think people are fool to revisit you. This is sad that Yatra like company survive and flourish in country like India. In US you guys would be on the road-Bankrupt.
Rajeev Bhatnagar
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Rajeev Bhatnagar