[Resolved] Yatra Online — No refund for ticket cancellation | |
Hi! I have booked a ticket from Bhubaneshwar to Mumbai dated 1st Jan 2010 which I cancelled on 20/12/2009 but till date I have not recd the refund though they claim refund within 7 days. Yatra Ref Number := VDPXBC Booking Ref Number := 3840122 Airline PNR := RNEPKH Airline Name := IC Sector := Bhubaneswar : Mumbai , Number of Pax := 1 Airline Cancellation Amount := 750.00 Status := Online Cancellation Confirmed Yatra Cancellation Fees := 160.00 Total Refund Amount := 4345.76 (The refund amount never came back to me) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I Mr. Chitaranjan D. Sahu had plan for Europe Tour Dt. 17/07/2012 Ref. No. 2TF5GB, but due to my visa reject i am not able to go on this tour, I almost paid 1, 00, 000 for tour to Yatra Inline Pvt. Ltd. & continually in contact with Mrs. Ritika Rai her no. is [protected] & [protected] madam also responce me till I paid My Euro of 811. But after rejection of visa she straight forward say me that they are deduct my 100% amount witch is very ridiculous. One more thing i like to share that when i going to paid my last payment in Euro 811 she also idea about my rejection in passport after that also she take my money & told me that I will do all procedure. Kindly tell me what i can do
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Yatra Online — Short payment of refund for cancelled ticket
I had booked eticket as referred above on 16th Feb, 2010 for my son, Suyash Sudhir Kulkarni.After booking I had made enquiry at Air India’s help line number about requirement of transit Visa at London. They informed that it is not required.
While my son went for checking in on 28th Feb, 2010, the Air India refused to give boarding ticket on pretext that UK transit visa is not available. On account of this my son had to cancel the ticket and also the journey to Geneva.
He was supposed to report at UNO, Geneva on 1st March as Research Assistant, which he could not do. He passed through mental agony for not being able to reach in time.
It is surprising and shocking to note this that Air India misguided us by giving wrong information.
Why did Yatraonline issue the ticket without checking the requirement of transit visa. They had instead asked me to check with UK embassy at Chennai for the Visa requirement. I was told that if the transit halt is less than 24 hours and the airport change is not involved, visa is not necessary. Under such circumstances my son is put to inconvenience by flight cancellation in addition to delayed reporting at UNO, Geneva.
Afterwards I recd refund of Rs. 19798 out of Rs. 30,698. It was told that the short refund was towards the penalty charged by Air India due to cancellation. How can Air India levy penalty when the cancellation was due to non issue of boarding ticket to my son for no fault of his. It was misguided by Air India so called 'helpline' that transit visa is not required for 3-4 hrs stay at London. Last minute they insisted for transit visa and refused boarding ticket. For this cancellation and delay to join duty at 'United Nations', my son had to pass through high level agony and mental stress. He went to Geneva 3 days late due to Air India' s wrong advice.
My son must get the refund of Rs 10900 which was short paid for no fault of his.
Sudhir Kulkarni.
[protected]
[protected]@jdh.lucidgroup.com