[Resolved]  Yatra — refund

Hi
I booked the dubai return ticket from yatra and due to some circumstances I called up yatra to cancel the ticket. Yatra told me that ticket was non-refundable. I argued with them that I confirmed the ticket staus before booking and nothing was mentioned whether the ticket was refundable or non-refundable. Yatra told me to contact Jet Airways directly which I did and to my surprise Jet Airways cancelled my ticket with 90% refund and asked me to take refund from Yatra. When I called up Yatra again to my shock they started refuting the claim amount.I am awiaitng my refund. PLEASE BEWARE OF BOOKING THROUYGH YATRA. I hope this might help someone who is looking to book ticket through Yatra.

Dear Gaurav,

We apologize for the delay in processing your refund. Please send us your Yatra Reference number so we can track it down and get a resolution.

With Warm Regards,

Yatra Care

yatra.com is literally taking customers for a ride. I bet their CEO is one of those corrupt ex-bureaucrats with links to the utterly corrupt aviation ministry. Now they are giving a buy 1 get 1 free offer. Consumers naturally expect that if they buy a Rs. 2200 ticket under this offer then they will get a Rs. 2200 or lesser amount ticket free on the next flight booking from their site plus some taxes. But look at the way these [censored]s scam people. They put a fine print in the terms and conditions of the offer that only the base fare will be given as discount and then they change the base fare to Rs. 200 from Rs. 1800 for a Rs. 2200 ticket from Vadodara-Delhi and Delhi-Vadodara. So they give only a Rs. 200 discount when you use their promo code which they deliberately email 2-3 days late when buying the next ticket. Plus note how their system works. For the same flight from Delhi to Vadodara on Feb 21 2011 the Indigo website is showing base fare as Rs. 1800 while Yatra.com is showing base fare as Rs. 200. The taxes on Indigo are shown around Rs. 500 while on Yatra.com it is Rs. 2200 plus. Wow! How can the aviation ministry sit quietly and allow passengers to get scammed, how can they allow travel websites to set a completely different base fare when the website of the same airline and the same flight on the same day is showing the base fare as Rs. 1800. Not only that, their customer support team are total Delhi-type lukkha people, they way they talk and back answer reeks of sniggers suggesting "oh you you got fooled by our websites scheme, no point complaining". And to add to the woes, their website cancellation page lists ticket cancel charges levied by airline as Rs. 750 when the call centre person told me the charge was Rs. 350, he said that the website is showing a "default charge". Right. Default to fool customers again, and to stop them from cancelling tickets when they realise they have been fooled the first time over. See the attached images for the complete picture. They are also not refunding the Rs. 130 insurance purchased for the flight. Now if no one is travelling on the flight where is the need to buy insurance? But they don't refund that, they cut Rs 350 (airline cancel charge JetLite), Rs. 200 (Yatra cancel charge) and Rs. 130 (non-refundable insurance) so total money eaten by these [censored]s is Rs. 680 for giving no service on a ticket of Rs. 2200. Wow! We Indians are born scammers. Jai Hind, yea riigggggggggggggght.

I booked 4 tickets using YATRA.COM-from Del to Gau on 25/7/11 and got it cancelled on 27/7/11.i received a mail from yatra stating that amount will be refunded in 3 days but its already 6days , no refund has been made.I called ,mailed numerous time but i didnt get any positive response.I got a call from yatra ,the person said due to technical reasons the refund couldnt be made and it will take atleast 7days for refund.He was not committal for 1week time.He said it will take minimum 1 week and maximum he had no idea.I warned them of my going to consumer courts but it didnt make any difference.It seems they do this purposely.Dear readers please avoid using YATRA>COM

Dear Customer,

Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care