Yatra

4 Reviews

shabcomp on Jul 19, 2012

WORST SERVICE PLEASE DONT OPT FOR YATRA

I HAD booked a package tour to Thailand, July 21st 2012 they made a big blunder by doing a spelling mistake in air ticket and from past 1 month they have not corrected, they send me the same air tickets again and again saying its corrected,seniors doesn't care about the quality of the service to the customers,

3 Comments

Comments

Jul 20, 2012 by

yatra.care

Dear customer,

We truly apologise for the inconvenience you have faced in this regard. Please share your booking reference number & booking details with us so that we can assist you further in this matter. Please share it at - forums@yatra.com

Thanks,
Yatra Team

Jul 23, 2012 by

yatra.care

Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We have processed the full refund of INR 4291 for reference number YT9870221 on 21st July. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.

Should you require any further assistance, please call us on 955 5800 800 or 18605000500 or alternatively write to support@yatra.com
Best Regards
Yatra Care

Jul 24, 2012 by

yatra.care

Dear Customer,

We apologize for the inconvenience you have faced in this regard. Please ignore the above response posted on your complaint.
We would request you to share your yatra booking reference number and contact details on forums@yatra.com for further investigation.

Should you require any further assistance, please call us on 955 5800 800 or 18605000500 or alternatively write to support@yatra.com
Best Regards
Yatra Care