The reply provided by your customer care is totally inadequate and putting me in more loss.
Your Travel consultant Mr. Pritvi kumar replied that,
1. I have to pay 400 AED as re issuance amount ( my collegues had paid only 300 AED worth of Indian rupees)
2 I have to pay difference in fair at the time of my travel
3. Ticket is depends on seat availability
4 I have to pay INR 1000 for yatra service charge
5 I have to pay service tax of about 350 rs.
If I calculate the amount that I have to pay to get my ticket, it will be much more than the one which I get return ticket.
So totally it is a cheating in the name of so generously giving re issuance of ticket.
My stand is I will pay just 300 AED worth of INR and I must get the return ticket with assurance of seat on my travel date.
I will not pay yatra service charge and consequent service tax too. Because it is a deficiency on yatra part they did not inform me through sms or e mail or calling to my registered mobile number.
Hope you understand my loss and I am a loyal customer of Yatra and I am buying nearly more than 2 Lakhs worth tickets from your site per year.
At the same time, I guarantee you that, I will never hesitate to seek justice if I am not properly compensated.
Thanks and regards,