[Resolved]  Yatra.com — NOT MADE TICKET ON THE TIME

Dated: 13/10/2010


To,
Mr.CHAWLA and Mr.AMBANI,
Respected Sir,
I am with deeply sorrow make compliant against your Yatra booking staff to harass me and cheated with me.I wanted to book the ticket ex.AHEMEDABAD TO COCHIN by flight Indigo no..214, of 08/10/2010 on 07/10/2010 at 19.00 hrs. did contact your booking staff by telephone no.[protected] for booking my flight ticket at that time your staff Mr.AJAYSINGH has told me that ticket will be booked within five minutes, was waiting to confirm my ticket but since long time there was no response from AJAYSIGNG on the same time I was tying to contact AJAYSING on the phone but he was not replying me I tried from 19.30 to 21.00hrs but he was not picking the phone once Mr.Samir has phoned me at 20.00hrs that your ticket is not making due to some problems, he denied to say about the problem, I had to catch the train at 22.00hrs from my city and connect the flight from 400 miles away .
Sir, my elder brother was died at Cochin I had to reach on his funeral ceremony on 008/10/2010 but it was too delay to booking ticket from your side how it is possible that Yatra a big name cannot book the ticket in three hours(3), and why your executive not informing us. I submitted all details on your email address given by your staff ,surprisingly I got the call from Ajaysingh your booking executive at 23.0hrs that my ticket is ok, I booked my ticket though my friends ID at 21.00 hrs,why Mr.Ajaysing called me late night ?why did not he reply me before 21.00hrs! Why not he checked my mail, canceling my ticket due to non performing service from your end, I also sent a mail Yatra.customer care, Mr.chawla, Mr.Ambani and Mr.DhurvSingh………….

The ticket which I did not got at the proper time why should I pay for it? And how your executive debited my account without prior intimation? It is responsibility of Yatra to refund me full amount, how anyone can debited my account without any proper authorization.

Thanking you, yours,
MANOHAR CHANDNANI
SDX-N-660,
GANDHIDHAM-KUTCH
PIN--370201birender.[protected]@yatraonline.comgauri.[protected]@yatraonline.com
u r requested to cancell my ticket as i informed mr.ajaysing of yatra at 19.00hrs ut still my ticket is not cancell kindly andell my ticket ref.[protected]pl.cancell myabove ticket .
thanks,
manohar chandnani
,
Thursday, October 7, 2010 8:54 pm


ajay.[protected]@yatraonline.com


WITH VERY STRONGLY I TELL U THAT I BOOKED TICKET OF MR.OMANAKUTTAN EX.ABD TO COCHIN OF[protected] BUT STILL NOW AFTER 2 HOURS U R NOT ABLE TO BOOK THE TICKET .IN THIS COMPTITION WORLD A VERY BAD SERVICE NOT GOOD FOR YATRA.COM IN FETURE WE WILL NOT MAKE ANY TICKET FROM U PL CANCELL MY ALL TICKETS REQUESTED BY ME.IT IS BATTER TO BOOK TICKET ON INTERNET DIRECTLY IN ONE MINUTE INSTEAD OF 2 HRS. THANKS FOR GOOD SERVICE
Thursday, October 7, 2010 9:32 pm
To birender.[protected]@yatraonline.com

Subject Re: FROM MANOHAR CHANDNANI
DEAR GOURI,

WITH VERY STRONGLY I TELL U THAT I BOOKED TICKET OF MR.OMANAKUTTAN EX.ABD TO COCHIN OF[protected] BUT STILL NOW AFTER 2 HOURS U R NOT ABLE TO BOOK THE TICKET .IN THIS COMPTITION WORLD A VERY BAD SERVICE NOT GOOD FOR YATRA.COM IN FETURE WE WILL NOT MAKE ANY TICKET FROM U PL CANCELL MY ALL TICKETS REQUESTED BY ME.IT IS BATTER TO BOOK TICKET ON INTERNET DIRECTLY IN ONE MINUTE INSTEAD OF 2 HRS. THANKS FOR GOOD SERVICE

FRM MANOHAR CHANDNANI


----- Original Message -----
From: <[protected]@dataone.in>
Date: Thursday, October 7, 2010 9:30 pm
Subject: FROM MANOHAR CHANDNANI
To: gauri.[protected]@yatraonline.com
r MANOHAR,

Thank you for contacting Yatra.com!

We have received your inquiry and will be responding to you shortly.
Your reference ID is 5303490

We look forward to assisting you.

Sincerely,

Yatra Team
Copy to IATA,MINISTER FOR TRANSPORT,DIRECTORS OF YATRA.COM,
CUNSUMER FORM,