Yatra.com — Forge Hotel Vouchers

Address:

Ghaziabad, Uttar Pradesh

This complaint is regarding Yatra Booking YT 8653351 Instead of paying such a hefty amount to yatra I was asked to pay on the very first day of our trip at hotel casino in cochin although yatra has confirmed the bookings on my name by floating vouchers to my mail id but on my arrival hotel authorities told me that neither they have bookings on my name nor they have received any intimation or payment from yatra after arguing for about an hour with yatra agents, hotel authorities permitted us to stay that night but in the morning during checkout they asked us to pay the room rent as yatra did not pay them anything so I had to pay in the end to get out of the embarrassing situation yatra has put us.Now It`s been 20 days since I paid to the hotel but still yatra has not returned my money back to me, everytime I call them they say it`s in processing and will be back in 2 or 3 day time and till day no refund has been made by yatra. It was my first trip with yatra and they have made sure that it remains my last with yatra.

Regards
Hemant Singh