Yatra.com — Cancellation of Ticket

Address:

South West Delhi, Delhi

Dear Sir,
I am a member of Airline Travel Agent Yatra .com with login ID [protected]@gmail.com. I purchased a flight ticket online from my Delhi residence through Yatra .com on dated 06.01.2012 as detailed below:

Flight G8-714 Go Air Ranchi to New Delhi
Date of journey- 23.01.2012
Airline PNR- 16FC33
yatra ref no- [protected]
Amount:- Rs. 3684/-

Due to my personal reasons I decided to cancel the said trip on 21.01.2012. I first tried for many hours on 21.01.2012 to cancel the ticket by requesting on Toll Free No. of Yatra .com but I could not get the communication line. Then I requested to Yatra .com vide e-mail dated 21.01.2012 for cancellation of ticket for the above mentioned flight. Yatra .com immediately responded to my request with a letter assuring me that they would respond and communicate and they provided me their Ref. no. 8071172 dated 21.01.2012. After getting their quick reply I was mentally satisfied that my work has been done. After a lapse of 9 days when I enquired about my refund amount against cancellatlion of the said ticket, I got the reply from their representative that my ticket has not been cancelled and therefore, no refund amount is admissible to me.
It is requested to direct the concerned travel agency Yatra.com to refund the amount as per applicable rule for cancellaltion of ticket.

Yours faithfully,
Shailendra Kumar Mishra
A-201, Appu Enclave CGHS Ltd.
Sector -11, Plot no. 3D
Dwarka, New Delhi-110075