Country Vacation — Country vacation membership | |||||
On 29 june 2016, i got a call from a person saying that there has been a lucky draw which has happened and i am one of the lucky people who will be receiving a kitchen set, a week accommodation. To receive the gift, i and my wife had to visit their office. So, i and my wife went to visit their office for receiving the gift to country club, sarjapur road, bangalore. When we visited that place they told me that they will give a small presentation so we agreed to it. At the presentation they (Nawaz khan and imran) told us about lots of Offers for holiday resorts. They told they are giving me gold membership and gold cards for all family members. I and my family can use facilities like gym, swimming pool etc., Since they were forcing and at that instance, the offer was looking good, so i confirmed for their 5 years plan worth rs. 51, 000. At the same time, I was told about emi scheme from sbi credit card and debit card. I paid 51000 with my credit card. As i was not sure they convinced me by saying that you can sign the slip and i will have option to cancel this membership within 3 months if there service is not good. After coming home i enquired about the country vacations looked for terms and conditions but there no documents expaining the terms and conditions what they expained during presentation. They said everything will be documented, but they did not provide anything in written. Following are the points on which the company has failed and created fraud: 1) no need to pay service charge or annual mentainenace charge for booking rooms in any country club or using their fascilities. 2) rent option if we are not using the vacation, the rent will be arranged by country club agents. 3) there is no pick and drop/ sightseeing charges all free services except food. 4) using the country club membership lifetime for free no other charge or fee in the country club membership for life time. 5) if i book the vacation trip before 45 days, i can get the free 3 days for that year and i can use that for rent or i can extend that to next coming year. 6) i can maximum accommodate up to 8 persons using my membership if i book before 45 days. 7) i can use the country club / country vacation cards for my friends or relations with additional id proof. 8) using the party hall in country club / country vacation with free of cost (Including the electricity, decorations) for life time. 9) if i am not satisfied at any time, i can write a compliant letter to the office where i take the membership and i can cancel the membership with 3 months. 10) free summer camp for kids. 11) all zumba, dancing and swimming etc classes will be conducted free for me. 12) 51, 000 not converted to 36 months emi as they promised. Membership number - cvbg1tclub5lb221126 The next day i asked for the document about these terms and conditions but they said they don't provide any document and they did not agree for services which they only explained. After 2 day, i spoke to nawaz khan and customer care to cancel my membership, they said they will get back to me and let me know the update soon, but no response from them after a week. I have mailed country vacations to cancel my membership and refund my money. I have mentioned in that mail reason as false promises and void agreement but no response from customer Care till date. Please help me what to do going forward. Was this information helpful? | |||||
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Sarjapur, Bangalore
India
India
www.countryvacationsindia.com
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