Crompton Greaves / Cgglobal.com — received faulty fan

Address:

Bangalore, Karnataka

Dear sir,

We purchased crompton fan avancer e-senser from krishna electrical and hardware panthur bangalore on dated 31/5/17. From day one i. M facing issue with the fan i have open multiple tickets with the support team for the same and they are not able to resolve the issue. The details of the tickets are as below : —

1) [protected] : — closed saying the remote was not in sync.
2) [protected] : — closed without resolving the issue. The technician was not even able to know the functionality of remote, he left saying we will come tomorrow and after leaving he just close the case.
3) [protected] : — currently this case is pending state from more that 20 days (Open it on 29 june 2017). The technician told us the we need to replace the fan as it is faulty and we will raise the replaced request. When we call him after 7 days he informed us as fan is not available he has order pcb which he will get in 2-3 days. After 3 days he started avoiding our calls. Then we call the manager of "sri nandi electrical services" mr channa. He assured us that next day he will send the technician as they have received the pcb which is in there warehouse. Now almost 10 days has past now he is also not responding to our calls.

We have send mail to the escalation manager mr. Mayur indurkar. But he is also not able to help us

Request you please help resolve this issue.

Thanks & regards,

Prafulla r.