DTDC Courier & Cargo — Irresponsible delivery services

Address:

Kannur, Kerala, 670103

Application form was sent through dtdc services as courier to reach to a specific destination. Before handing over to the agent, it was asked and confirmed that delivery services were available to the destination. After complete reassurance by telephonic confirmation by agent the packet was handed over to dtdc for delivery. I approached dtdc as it was an emergency and the packet needed to reach before a specific date.
But the packet was not delivered. There was no delivery available at the destination and the packet was sent back to me. By God's grace and our timely intervention I was able arrange some means to collect the packet in transit and was delivered at time.
It is the worst experience with DTDC. An information that the packet could not be delivered and hence is sent back was not given by dtdc people though contact no was provided. That was expected.
Consumers approaches company like dtdc when there is emergency, fast and responsible delivery is needed as other transport services like professional couriers and Indian postal services are available. One need to understand it and be a little responsible.