[Resolved]  EasyMobileRecharge.com — Payment deducted but still recharge is not done

Address:Gandhinagar, Gujarat, 382010
Website:www.easymobilerecharge.com

I recharged my mobile number [protected] on 18/09/2016, with amount Rs.178.

Deducted form my sbi a/c
[protected]. my recharge order number is 82156890.

Payment deducted but recharge is not done.But in my account showing recharge processed and i even did not received email for this order. So i requested you please refund my amount Rs 178 as soon as possible.
Otherwise i will complained to you.

Regards
Mehul Sharma
Contact number :[protected]
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Nov 29, 2016
Complaint marked as Resolved 
EasyMobileRecharge.com customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2016
EasyMobileRecharge.com Customer Care's response
Dear Customer,

We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Your money is always safe with us. That’s our promise!

Your recharge was not successful. Your amount was added to your Easy Wallet and you have used it for other recharges.

If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com

We hope that you will provide us another chance to serve you.

Best Regards,
Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.com
Complaint comments 

Comments

Hi, i have reacharge mobile no. O[censored]ninor but ist not till done...pls process it as soon as possible otherwise pls refund 110rs.
Mobile no.-[protected]
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ICICI Bank Customer Care's response, Dec 26, 2016
Dear Customer(gumaas),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a3t102_aaab) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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