Ecom Express Complaints & Reviews

I have placed an order on Nykaa with details being:-
Order ID: NYK[protected]
Order Placed On Monday, 24th Jul 2023
Delivery Partner: EcomExpress
AWB Number: [protected]
I was supposed to receive the order on 30th of July. I received another package that was supposed to be delivered on the same date via Delhivery but somehow Ecom didn’t deliver mine calling it an address issue. All the previous...

Hi Sir/Madam,
AwB[protected],
I ordered on 21st July 2023, and it was out for delivery on 28 July 2023, I called the delivery person, and he said will deliver after 7 pm, but no one came after that message came as the product was not delivered and tracked the parcel it showed as OFD lock applied. Since it was 5 days yet it shows the same. I have called Ecom Express which is in Palladam, Tamilnadu, not responding properly,...

An pickup request was raised by the seller,
as I was unavailable it got cancelled twice
Later their delivery agent came unofficially and complained regarding me not being available and finally picked up the product with out any pickup confirmation
After pickup the product has not reached the seller and now the seller is raising a re pickup with other company for the product which is handed over to Ecom express
Ecom...

I have contacted the delivery partner from Ecomex who was supposed to deliver my parcel today itself..But he was shouting at me stating that I will not deliver it today because it is your fault that you did not pick the phone to accept the parcel..delivery partner was very rude and unreasonable:(
This was the message I received:-
Dear Customer, Your order with AwB [protected] will be delivered today by our delivery agent [protected]....

I ordered a noise fit smart watch on 27th june and it was showing delivery expected my 6thjuly today is 27th july i haven't recieved my order please check this...

Dear Ecom Express Team,

I hope this email finds you well. I am writing to express my utmost disappointment with the recent experience I have had with your company's KYC service. My bank (ICICI) has entrusted your company with the task of conducting my KYC process, but the service I have received so far has been highly unprofessional and unsatisfactory.

On the 18th of this month[protected], I was initially asked...

AWB[protected] This shipment is in the ecomexpress delivery center in koyilandy, Kozhikode, kerala for the past 7 days. They are not attempting to call or deliver the same, they send message 'out for delivery' in the morning and 'couldn't contact customer' in the evening. Trier to contact them to know their location so as to go and collect for myself, but they won't attend the calls either. Give a solution please!!! Or they cancel the order...

Hi

I have placed order through Wow Skin Science app. My order got shipped by ecom express. My AWB no is WSSI113944 Now it is showing Shipment Lock by RTO.

Kindly check on that. Kindly resolve that issue and deliver my product as soon as possible. Thank you...

Not delivering product to customer... Making too much delay in delivery

Customer name - Anil
Tracking id - [protected]...

Absolute garbage service by ecomexpress I ordered books from pw awb [protected] its been 10 days since it reached delivery centre but i never delever when i call the delivery manager he is so rude never picks the call
i absolute hate it...

Tracking number: [protected] .

How you reschedule the delivery or undelivered without asking me any permission?.

Who is your branch manager?.

Kindly arrange a delivery within next 24 hours if failed so I have to proceed further action.

Now I'm coming to your customer support...! Why your helpline number there is no option to speak with support agent? Only your bot (IVR) speaking in...

Sir,
I ordered some products from nykaa on 8th july which had to delivered by ecom express but I didn't get my parcel yet and OFD lock applied on it
AWB Number-[protected]
Name on the parcel-Dilshan...

Delivery refusing to deliver the product but he already took the product and changed the status as delivered he is very rude with his behaviour and threatens that he won't deliver the products if we order

This already happened twice to us...

AWB no: [protected]
This package was supposed to be delivered on 12 July 2023. The delivery agent came to my doorstep and asked for OTP to handover the package however as i had given landline, the OTP could not be received. I told that to the agent and he went back without giving the package and asked me to change my number by talking to Ecom customer care. This is when the problem started.
I have been calling the customer care...

I order a product of cellphone costing me 9000 and the seller said it was dispatched and is in transist its was ordered on 7or 8 of the July 07 2023, and still the delivery is not done at my number so I provided this number to call I hope my issues will resolve or I will get refund regarding it ....

Late delivery no mails in my contact and calls attempted...

Unauthorized transaction of ₹3457.46 done to Ecom express without any order placement kindly provide refund and solve issue...

AWB No:[protected]
My order has been at the delivery centre for past 7 days yet no attempts have been made to deliver it yet ....

It's been a whole week since my order arrived at the shipment centre but yet no attempts have been made to deliver it...

Sir, My Package AWB NUMBER : [protected] Has not yet Delivered to me Today which is the Expected Delivery Date ... The Delivery Boy didn't even Place a call to me Before Delivering my Order and the Current Status of my Order is Showing Un-Delivered without any Valid Reason... So, Kindly Resolve this issue and Deliver my Order Today itself as Soon as Possible....