[Resolved] LG / Refrigerator double Door — Compressor Not working

Sanjeev kumar choudharys

from Meerut, Uttar Pradesh

Address:

East Delhi, Delhi

Dear Sir/madam
This is Sanjeev choudhary from Delhi. I had bought a double door refrigerator from LG store here yamuna vihar on 2011 for my House.
suddenly in august 2012, it stopped working and after a 15 days of calling the service centre frequently, the service people came on sep 2012 and put some gas in it and charged me Rs, 1450, and said it will work in a couple of days… but nothing happened. I called the service people again and they asked me to the compressor is not working and compressor will change and give me quote for gas and compressor around Rs.5300.00.i have call to miss anju(custome Care manager) for repair of my refregetor but she conact me with local repair center and his rpresentative reply that you was filled gas out off LG Representative.so that Rs.5300 will charge. please help me.

Sanjeev Choudhary

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Mr. Kaplesh

from Jammu, Jammu and Kashmir

LG Appliances — Compressor/Motor not working

Compressor/ Motor not working
Complaint No:- N9C5150864 dated 15/05/2009.

This AC is just 10 days old and the compressor works for 5-10 minutes and then stops for 30-45 minutes. After complaint was booked the service engineer visited and checked the cooling to say that all is fine.

Complaint No:- N9C51900624 dated 19/05/2009.

The AC did not start. The compressor and the motor was shut. The engineer visited and said that the Motor needs to be repaired.

As I was not in favour of repair called up the dealer, who refused to replace the Unit.
Another call to the Customer care and another complaint No:- N9C52003888, they still insisted for repair.

Such a reputed company and not reliable appliances.
Further the Customer care is pathetic. They dont understand the plight of the customers and they dont know the ABC of Customer service.

GUY AND ANGELA MCKEE

LG- SHOULD BE LIFE IS NO GOOD!, OUR LESS THAN 2 YEAR OLD DISHWASHER HAS BEEN BROKEN FOR ALMOST THREE WEEKS. WE HAVE CALLED THE REPAIR CENTER BUT THEY DON'T ANSWER NOR DO THEY CALL BACK. MACHINE DOES NOT DRAIN, CIRCUIT BOARD IS BAD AND THE REPAIR MAN INFORMED US THAT MOST OF THE SEALS NEEDED TO BE REPLACED. SO MUCH FOR HIGH END APPLIANCE. HOME DEPOT SO FAR HAS FOUND THE SAME PROBLEM BECAUSE THEY CAN'T TALK TO ANYONE AT THE REPAIR CENTER. THE CUSTOMER SERVICE NUMBER FOR LG IS NOTHING MORE THAN A REFERRAL SERVICE PLUS THEY ARE IN SOME FOREIGN COUNTRY WHERE ENGLISH IS NOT THEIR FIRST LANGUAGE! DON'T BUY LG AS WE DID ON THE ADVISE OF THE SALES PEOPLE WHO SAID THEY ARE GREAT A PRODUCTS!