[Resolved] Sony - Sony Home Theatre — very poor product and service | |||
I had given a customer feedback to Sony India - on FB on March 12, 2012; Details below ---- An honest customer feedback! Sony India - pathetic products - and worse than that - after sales service. I had bought a music system in 1998 (Rs.25000/- - costly for that time) at that time - it never worked after 6 months and then every few months someone would come to repair it and charge loads of money - without fully repairing it or giving a guarantee of service. I did not buy any Sony product for the next - 12 years.... (in these years must have purchased electronics worth Rs. 20 lakh).... major loss of customer.......continued to buy LG and Samsung products only...then on insistence of family bought a Sony Home theatre - last year (for around Rs. 12700 - when the similar one for LG and Samsung was for around Rs.9000/- )........ which would not have run for even 50 hours since bought - not even still seen a movie on that...... and it has conked-off.......On putting in a service request - a person from some Sonus Services came - and said that he would not be able to repair this - and needed to be taken to service centre as this had some major problem (a relatively new system- 12-15 months old) - he also demanded a chq (visit charges) - in the name of Sonus - and not in the name of Sony (though I had called Sony) - I have dealt with many authorised service centres like LG, Eureka Forbes, etc. - all require a chq in the name of the company and not in unknown 'Service Centre' name - I refused the chq in that name and was willing to give the chq in Sony's name - but he refused....this all happened on 14 the Feb - but since then no body from Sony has ever contacted me - that you are an unsatisfied customer - with a damaged product at home - CAN WE HELP YOU! This is the precise reason for the continuous falling market share of SONY and others gaining at their expense! Very Poor SONY - you have FAILED! Sony India - replied back on March 13, 2012:::: took some information and said that somebody will call you :::: nobody has ever called since. This happened in Mumbai - now I have shifted to Bangalore (my Mumbai number still active) --- but still waiting to hear from Sony people. My details : Umang Saxena [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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Regret the inconvenience caused. Our team is already in touch with you for the said concern. They will come and check your set and assess the service required for the set.
Request you to follow the guidelines shared by them so that they can start working on the resolution process soon.
For further communication, you can call us at[protected] or mail at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team