ETS-GRE — Gre scores

Subject: Complaint Regarding Unprofessional Behavior and Delay in GRE Score Release

Dear ETS Customer Service,

I am writing to express my deep disappointment and frustration with ETS due to the unprofessional behavior and the prolonged delay in releasing my GRE scores. It has been more than a month since I took the GRE on September 17, 2023, and I have not received my test scores. Despite my efforts to seek assistance, my experience with ETS has been far from satisfactory.

I have submitted a complaint on the Better Business Bureau portal, but the responses I have received have been inadequate and unprofessional. As a test-taker who has followed all the protocols and deadlines, I believe it is my right to receive my scores in a timely and professional manner.

The unexplained delay in providing my test scores has caused severe disruption in my academic and career plans. I am unable to proceed with applications and opportunities that depend on these scores. This situation is not only inconvenient but also reflects poorly on ETS's commitment to its customers.

I request an immediate resolution to this issue. I expect a clear explanation for the delay and a commitment from ETS to ensure that this type o[censored]nprofessional behavior does not affect other test-takers in the future.

Professionalism and timely service are essential in this line of work, and ETS has failed to meet these basic standards. I hope that you take this complaint seriously and act promptly to rectify the situation.

I anticipate a prompt response outlining the steps ETS will take to address my concerns and provide a resolution.

Sincerely,

Aditya Swaroop
ETS ID-3PFH2508