[Resolved] Eureka Forbes — Abot aquagaurd zenuous chip faild problem,customer code is [protected] | |||
Dear sir, I am ashok (H NO 4-9, LOCK DOWN, Gudlavalleru, Krishna district, AP 521356.) Rsident of gudlavallrru. I purchased aquagaurd genious on 6-6-2016, at sonovision Guduvada.Bill no -SL-722, Tin No [protected], its was working good at starting two three months, after that miner problems solved ur technicians . i called ur help line number and i gave a complaint basis of over wastage water flowing and leakage from main unit, technicians came and solved the problem temporarly after two three days again problem repeated its service indication light blinking i called again to your help line number he said i will send the technicians who pucked up the call, ur technicians came they said your zenious main unit chip faild it needs to replace that its cost 2500 rupees i argued it is under warranty period we used water for limitedly for drinking purpose only, we purchased after summer so no need to more water consumtion but chip faild it happend oly leakage and over flow of wastage water, thats ur company technical problem that is ur responsibility, i got call from ur technicians vijaykumar, vijayawada again he said that your zenious chip faild you have to pay 2500 rupees i again discursed my problem and i informed to Mr siva he is in hyderabad tecnical head told him about my problem he said at the time i will call u after getting details but till now there is no response. particularly ur product needs mouth publicity, now a days mouth publicty played main role. How can we suggest to others about aquagaurd. I am very disappointed with this kind of service, I think so that this or choose aquagaurd purifier was my wrong decision, So please take a sincere action on this complaint, Thanking you sir, Ashok Was this information helpful? | |||
Jan 24, 2017 Complaint marked as Resolved Now my problem resolved. I would like to thank your company personnel at the customer services division for their excellent support. Your customer care executive, priya mam took care of all my queries.
I would love to recommend your company to everyone who needs a water purifiers in the future.
Thank you verymuch for resolving my problem.
Ashok. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 21, 2017 Eureka Forbes Customer Care's response Dear Ashok, This is definitely not the kind of experience I want our customers to have. Please share your registered contact number/customer ID with me so that my team can connect with you to address your concern at the earliest. Regards, Priya Verified Support Jan 22, 2017 Eureka Forbes Customer Care's response Dear Ashok, I have made a note of your details. Be assured my team at Andhra Pradesh will connect with you soon to resolve your issue. Regards, Priya Verified Support Jan 24, 2017 Eureka Forbes Customer Care's response Dear Ashok, Thank you for your kind words. I am glad that your issue has been addressed. Do let me know in case you need any other assistance. Wish you a great evening ahead. Regards, Priya | |||
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