[Resolved]  Eureka Forbes — Euroclean, more money charged than invoice price, no refund, no response

Address:	Kolkata, West Bengal, 700008
Website:	www.eurekaforbes.com

I purchased one Euroclean Vacuum cleaner from Eureka Forbes, direct sales after having a thorough demonstration. The sales person came to my home told me that there will be a life time service charge free, if I book the product that day itself by paying a Rs. 1000/- and provide a PDC of the rest. I did so, but while writing the cheques I wrote 2 cheques, one of 1000 and the other of 13490/-. both were the cheques of ICICI bank. They deposited both the cheques and from my account total 14490/- was debited. The price of the product was 12218, 34 plus 14.50% VAT 1771, 66, totaling Rs. 13990.00/-. So, Rs. 500/- was charged extra without any reason. It was the matter of December 2016. Since then, I called several times to the sales person. he always takes 10 minutes time from me but doesn't call back. I have sent multiple mails to the Customer care and Shopping (Shopping Eurekaforbes,
[protected]@eurekaforbes.com). with the scanned copy of my account statement and their invoice. But till now, no response. I have no idea, who will address my issue from their side. Do, they have any escalation matrix? how these irresponsible salesman works in this organization (or this is the type of business they do!!