[Resolved] Eureka Forbes — Euroclean Star Dust Bag | |||
We own a Euroclean Star Vaccum cleaner, which needs paper dustbag, Visited nearest office at Rajajinagar for the same. Service people at this center intimated that they dont have any stock of it, but refused to answer when the stock will come, also insisted to visit Magadi Road office for the bags, which is not feasible for us. Call center people are asking 375 Rs to send the Dust bag of 165 Rs. It is responsibility of Eureka Forbes to keep the stock at its office (Promised during sales, the stock will be available at Rajajinagar Office). Improper response from call center and office people of Rajajinagar. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 24 Comments | |||
Comments
I own an Euroclean Star vaccum cleaner and I am in need of paper bags to collect the dust but I have got no response from customer service inspite of registering the request. My contact number is [protected]. I am from Chennai.
Reply
I m having the same problem ...several time I visited the Asansol service station but they don't keep the paper bag in stock and unable to arrange even after several queries... The behavior of service centre people is too bad.. they don't pick phone.even now anyone can try it.
Hello.
I dont know why there is always a short supply of Dust Bags at your Service Centers. Why should you ask customers for sharing their ID and Mob. Phone details ? You people promise of meeting all the parts, consumables without delay. Is this not Lack in service to your customers. I hold a Classic Model Vacuum Cleaner. I am not getting Dust bags for last two years. Kindly arrange to supply 5 bags (suitable for the ages old Classic Model) at the earliest. I can pick it up from your Civil Lines Office at Allahabad.
P.K.Tandon
[protected]
I dont know why there is always a short supply of Dust Bags at your Service Centers. Why should you ask customers for sharing their ID and Mob. Phone details ? You people promise of meeting all the parts, consumables without delay. Is this not Lack in service to your customers. I hold a Classic Model Vacuum Cleaner. I am not getting Dust bags for last two years. Kindly arrange to supply 5 bags (suitable for the ages old Classic Model) at the earliest. I can pick it up from your Civil Lines Office at Allahabad.
P.K.Tandon
[protected]
Eureka Forbes Customer Care's response, Jun 23, 2018
Verified Support
Dear Pramod,
Is your product registered under Mr. Lok Mandal's name? Please confirm the same to help me assist you further.
Regards,
Priya
Is your product registered under Mr. Lok Mandal's name? Please confirm the same to help me assist you further.
Regards,
Priya
Pramod Kumar Tandon's reply, Jan 6, 2020
No It is in my own name. Anyway I am fedup now. I have thrown away the machine and have purchased another make.
I have eureka trendy vacuum cleaner with paper bags from last 18 years, i am trying to purchase paper bags from your showrooms, they are denying they di-dent have any stock. I am unable to use the machine from long time. Please assist to get the paper bags. In your online site also not showing paper bags. On line chating support person giving call center no to contact, what is the use of chating with your rep. If not provide full assistance. Pleaase provide full assistance for to get paper bags
[protected]@gmail.Com
[protected]@gmail.Com
Eureka Forbes Customer Care's response, Oct 17, 2018
Verified Support
Dear Chakradhar,
Request you to share your registered contact number and customer ID here. I will have the concerned team connect with you to help you with your concern at the earliest.
Regards,
Anita
Request you to share your registered contact number and customer ID here. I will have the concerned team connect with you to help you with your concern at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, Oct 18, 2018
Verified Support
Dear Chakradhar,
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, Oct 25, 2018
Verified Support
Dear Chakradhar,
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita
As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.
Regards,
Anita
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7760
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information