[Resolved] Eureka Forbes — Non delivery o[censored]V water purifier after online payment of Rs 12990/- and in spite of several reminders by email to the company telesales | |||||
To whomsoever it may concern Dear Sir I had booked one Eureka Forbes UV water purifier, model Dr Aquaguard Magna UV on 15th November 2015, by online booking on the Eureka Forbes website. Though the money was debited to my credit card, I received no confirmation of the order. I had intimated the same by mail and telephone call to [protected]@eurekaforbes.com. Subsequently I obtained the transaction id number from the bank as proof that you ie Messrs Eureka Forbes had claimed the ammount of Rs 12990/- on 16.11.2015 I intimated the transaction id and all other relevant details to [protected]@eurekaforbes.com immediately Subsequently I was asked to submit some details, which I did on 21.11.2015 I have called you several times and spoken to various persons Ms Neelam, Ms Sheetal etc who assured me that the matter would be looked into and product delivered immediately. However it is 10 days since I made the booking and money was credited to your account and I am yet to receive any confirmation, acknowledgement of the order or delivery of the product. Further there seems to be be no coordination between the concerned persons as each one assures me that the back end team will look into the matter and revert at the earliest. I request you to look into the matter and resolve the matter, failing which I will have to report this as a fraud, as Eureka Forbes has claimed the money 10 days back and are not acknowledging the same. For your reference my previous mails are attached. Further for your reference, the details are as follows I have confirmed from Standard Chartered Bank Credit card that Rs. 12990.00 has been claimed by "Purifier Eureka Air Pay, Mumbai" on 16.11.2015 (Ref No. 75134835320015095801008). Was this information helpful? | |||||
Complaint marked as Resolved
Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 29, 2015 Eureka Forbes Customer Care's response Hi Mrinal, We regret the inconvenience caused. We request you to share your contact details/complaint no / customer ID and we ensure to resolve your issue at the earliest. Regards, Eureka Forbes Team Verified Support Nov 30, 2015 Eureka Forbes Customer Care's response Hello Mrinal, Thank you for sharing your contact details we have made a note of the same. Our concerned team will get in touch with you at the earliest. Regards, Eureka Forbes Team | |||||
 2 Comments | |||||
Comments
Messrs Eureks Forbes ... Kindly note that some one claiming to be from your company called me just now 816pm to say that product is out of stock and money would be refunded after 45 days.
I repeat that unless you take appropriate action I will have to approach consumer courts.
There has been no response from your company, next I am told that product is out of stock after accepting payment for the same, and the final insult is that the money will be refunded after 45 days. Is it a joke??
I repeat that unless you take appropriate action I will have to approach consumer courts.
There has been no response from your company, next I am told that product is out of stock after accepting payment for the same, and the final insult is that the money will be refunded after 45 days. Is it a joke??
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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In spite of all this I have not received any complaint number from Eureks Forbes
You may contact me on phone or mail as required to resolve issue at earliest. Failing which I have to resort to legal recourse against blatant fraud.